iPlum: Business Phone Number 4+

I had iPlum and went back to Google Voice for two reasons.
First was due to group texts. I could start a group text but when someone replied I could not tell if it was to me or the group. Also, when I was included on a group text initiated by someone else, I couldn’t tell that the text was a group because it looked like it just came from the person who initiated the text. I would get individual replies from other people on the text which made me realize it was a group text. Also, there was no way for me to reply to everyone. I also had issues receiving the initial group text if it was sent with someone who had an iPhone. I own rental properties and this made it very challenging when I had to communicate with tenants at a property that had more than one tenant living at the property. I did contact Support and they said, I am sorry but we do not provide group messaging for SMS.”
The second issue with the app is that caller ID was spotty. Sometimes it would just show up as an I plum call and sometimes it would show up as someone in my contacts.
Other than those two problems, the app seemed to work and function for everything else I needed to do.

iPlum now provides both Group messaging & Broadcast messaging for both regular and secure messaging. Also check out new features like text templates, auto-text reply and more. Caller-ID is free and sent for every call by default. Please contact iPlum support team which can help you.
Best Regards

I just signed up about an hour ago for the $9.99 plan which I thought included unlimited calling AND texting. There website advertises “local phone number + unlimited US calling & texting” for $8.33. But the app said $9.99. Which sucked that their website is giving incorrect info. But I signed up anyway. I sent a text to a co-worker and got a reply but then when I tried to reply it said that needed to get Global credits. I couldn’t figure out what that meant, all I knew is that my text was not
going through. So I emailed their help desk and their response was that everything was fine and that I only got unlimited calling. Which is not what was indicated on their app. I was even a bit annoyed when I read that the unlimited calling and texting wasn’t really unlimited. They put monthly limits on it 2000 texts & 3000 minutes. But aside from their help desk telling me that I didn’t have a texting plan, they offered me no temporary solution to my problem. Like what the hell “global credits” mean and how I get them. I replied back that I had signed up for unlimited calling & texting and asked if they could help change that for me. I received a reply stating their business hours and that they’d get back to me soon. So basically they are closed for tonight. So I give them 1 star since I just signed up and thE response I got from their support team was less than helpful. What a bad introduction to your product and quality of service iPlum!

This is 3+ year old review and there are lot of good features available at iPlum at very affordable cost. You will love it.
Best Regards
iPlum team

How can a phone company not have a phone customer support ?? That’s like a doctor who doesn’t have a stethoscope! Overall, I like this app, that’s why I am giving it 3 stars. I will continue to use it for now but I have a piece of advice to the leaders of this company, use one of your lines for customers to call when the FAQ and help articles are not enough. People can leave their questions in a voice mail that can be checked once a day over 1-2 hours. You can pay somebody $15 per hour or less and train them to call people back and help them (working from home). $15-30 per day is not too much for excellent customer support that will bring a lot more customers. People like to hear a live person from the company willing to help.

Dear User, Yes, we do provide live Zoom call to help our clients. iPlum provides you one of the best customer service from our highly skilled support professionals located in Silicon valley, USA.
Best, iPlum Team.