Intoxalock 12+

App: Designed to make it impossible to reach a person. No way to troubleshoot anything outside of a lockout. Company: So many fees! Even after you get your device removed, they keep charging you unless you’re wise enough to read in the small print that you have to cancel roadside assistance separately by email (I was not, so now I’m dealing with trying to get refunded). The representatives lie to you. Ask for a manager every time. The phone menu takes on average about 20 minutes to fight through including wait time. Device: I’ve gone through four car batteries (yes, even though I always put it in “power saver” mode). Now I’ve had it removed and my alternator is a goner. I’ve had to have my car jumped and towed so many times, then I got charged $175 for a lockout fee even though my device wasn’t locked out — my battery was just dead because a faulty interlock device was installed that was draining my battery power way more than it was supposed to. Representatives have told me over and over I would be refunded to my bank account, which still has not happened. Even the people at the auto shop I go to hate these guys because they are incompetent liars and a nightmare to deal with. CHOOSE ANOTHER COMPANY IF YOU CAN! I wish I did — it would have saved me literally THOUSANDS of dollars. This company makes getting a DUI, which is already a difficult experience, so much more difficult.

Like the above review mentioned, they find ways to charge you for anything and everything. You are subjected to unreasonable fees and dishonest representatives. They told me if there was a lockout that they would come to me, for a cost included in my monthly price. They gave me a bunch of excuses like, “we can’t find any record of that in our notes,” referring to the plan they sold me. Three times I was transferred to a “supervisor” until the last representative told me supervisors don’t work on the weekends. This is extremely unprofessional, and I don’t appreciate being flat out lied to about those terms because fees are already extremely unreasonable and you bare all costs for this device not matter the rep tells you, they’re lying. Whether it’s lying to me about what’s included in my plan, or pretending to transfer me to “supervisors,” it makes the whole company look like a joke or a scam. I document all my correspondence with Intoxalock and the DMV.

I’m writing my senator to expose the level of manipulation and irresponsibility associated with Intoxalock. I’m all for keeping people safe, but I don’t like when companies take advantage of people just because they’re in the position to do so. There are other companies worth checking out in my humble opinion.

Gonna leave a 3 star review so they don’t filter my message out right away. The best thing about this company is that when I get to remove this device from my car in a month, it’s gonna feel like Christmas! Their customer support are basically demonspawn summoned by the d*vil himself. I’ve found contacting their customer support is a complete waste of life and energy, UNLESS you miss a payment. Then you can bet they're gonna be calling right away to collect that payment! I think my favorite part about their device, is how it stops working every couple weeks, or how it makes your car stop working every couple weeks, or the hidden fees! Too many awesome things to chose from! I Wish I could use stronger language to talk about this company because I have a lot of beautiful things I wish I could tell them, but they’ll just have it removed. Life is unfair sometimes. Stay away from these people, they’ll make you really dislike life for however long you have to deal with them, which is usually at least 6 months. But if you chose them, have fun with your $150+ a month headache! Everyone have great day, besides intoxalock, you can have a bad day.