ID GO - Stream Live TV 12+

I’ve been using this app for a long time now & I absolutely love it. Only complaint is that I don’t always have access to all the shows when I should- my dad has direct TV included in his AT&T account.
On some weeks it will let me select Direct TV & log in with no issue. Other times, it won’t let me log in under Direct TV, so I try logging in under AT&T & it still won’t let me.
When I first started using the app it would connect my direct TV account on it’s own, I’m assuming it would self-connect by finding the signal to my direct TV box or something.

Sometimes I have to wait weeks in order to have access to the locked shows which is frustrating cause I use this app on a daily basis. I wait for updates on the app & even delete & re-download it sometimes, it still doesn’t solve the issue. Most of the time I just have to wait to get lucky & regain access.

Hi there, thank you for the amazing five-star review! A normal experience includes signing in to the app at a minimum every 14 days, though this could be longer. Since your experience includes signing back in more often, it could be due to an error and we’d need to investigate. Please contact us via the link below and select ‘Submit a Request’ so that we can help!
https://gohelp.discovery.com/hc/en-us

I love ID channel and for the first several months, I loved the app. However, for the last couple of months it has started acting up. The app will TOTALLY shut down at LEAST once during EACH show I try to watch. Then when I restart the app, SOMETIMES the show I was watching will appear in the “Continue Watching” category, but more likely, it’s not there. So then I have to locate the show again, and start it from the beginning, and TRY to remember where I was. Then I must try to locate this point, and more often than not, it takes 3-4 times skipping through the show; as a result, I must then endure a series of 5-8 ads each time, which ends up totaling anywhere from 15-24 ads BACK TO BACK before I am FINALLY able to resume the show.

The LAST time it crashed in the middle of an episode, when I reloaded the app and went to resume watching, there were red keys on EVERY show and NOTHING would play, due to “parental control services technical issues”!!! I was still signed in with my cable provider, and there was absolutely NO WAY on the app nor the website to set or turn off parental controls!! I ended up having to completely uninstall the app and reinstall and reactivate it!!

These issues have made my time spent watching the app SO FRUSTRATING, to where it’s very difficult to enjoy watching the shows! Please, PLEASE work these bugs out quickly! I see from other reviews a majority of these problems have been occurring for several months....

Hi there, we appreciate your feedback and your patience. We know it’s been a while since you left this review, but we wanted to check-in and see if you’re still experiencing these issues, as we have recently made some improvements to the app. If there's anything we can assist you with, please don't hesitate to reach out to us at the link below.

https://investigationdiscovery.custhelp.com/app/ask

I really love the ID Channel but the TV app (thru Roku) can be frustrating. My biggest complaint is that once you open the app & start searching there’s no easy way to get back to the home screen. Can’t you put that option in “*Options”? Instead you have to go back, back, back (however many screens you’ve clicked on) until you’re lucky enough to finally find the home page. Usually I end up exiting the app & going back in just to get to home page. Another complaint is the “All Shows” feature. It’s nice that they’re all listed (& in alphabetical order) but it takes forever to scroll through all of them if you need to get to one towards the end. It would be better if they were in groups such as “A-D”, “E-H”, etc. OR have the search on that page (instead of redundant search feature) & the show name would pop up as you’re typing. Like, if I typed in “Murd...” all shows would pop up that have those letters then just scroll over to the show I want. Lastly, once you open a show title, the episode description is so small you can barely read it. It looks like there’s plenty of room to use a bigger font or use bigger font with “cont’d” button (or scroll) if more room is needed (the orig air date is also a bit small). I hope you find these suggestions helpful!

Thank you for the updated review and the awesome feedback! We're constantly working to make the app better, so we really appreciate getting feedback like this. We'll pass these on to our development team and keep them in mind as we work on improvements for the future. If you ever need assistance with the app, please don't hesitate to reach out to us using the link below!

https://investigationdiscovery.custhelp.com/app/ask