ID Card Benefits 4+

this app is ridiculous. Perhaps IATA feels good because they’ve got our money and they paid somebody to put together an app, but it’s useless. I would like to see a contact phone number clearly stated in the app for IATAN help. We have access to benefits, but this online app doesn’t provide anything. I am just a quote user”, so why do I click on somebody’s name and then they are then excepted as an authorized users? That’s not MY responsibility nor should I have access to that information.
Last year I was forwarded to a site called Venngo. As the Agent experience app was being discontinued. Now the Venngo company has all of my information and apparently IATA is not using that company.
Dear IATA,
Please work with real travel agents who’ve been in the industry for a decade or two to ascertain what information would be helpful in your app and how to go about locating that information.
Please don’t pay someone to create a website who has never worked in the industry. Thank you.

I paid for digital card and had to install new app. Couldn’t login to it with existing login credentials. Had to register again and received an email in Chinese language saying that I need to verify my email. It really looks like spam email and I didn’t want to click on the link. Now I have no way to get my digital card.

I’ve had an IATA card with my new host agency for 8 years and somehow this app figured out a way to pull incorrect information onto my current card from a prior host and combine it with correct information. 🤦🏻‍♀️ I cannot fix it and there’s no way to get in touch with them. The other app worked so much better.