iCOMM Connectivity 4+

Ok let’s go with the assumption that I did everything through the app for access and registration and all worked perfectly. That’s the easy part. I use the app to control settings for my short term rental house. My issue is the amount of times the AO Smith network is down. The frequent message of “you are connected but our network is down” is beyond frustrating. The inability to access and change the mode when guest are about to arrive is unacceptable. If this was a once in a while problem I could live with it. The problem is their network is down more than it’s up. Useless app and the fact that you see the same reviews for well over 2 years and nothing has changed says it all. AO Smith doesn’t give a rip about you once you plunk down your money.

The infrastructure is offline more times than not. I frequently get a message, “ your network connection works, but we are experiencing a temporary outage on our end.
Our team is currently working to resolve this issue, so please try again later. “ if I should be depending on alerts, why should I get this message?
The truth is everyone is rating this app poorly and AOS still does nothing to improve it. We’ve bought our heater, they have their profits just to wait for the next unsuspecting customer who buys a heater not knowing how the app until it is too late. I think a class act law suit is in order.

I use this app with my new hot water heater. It works fine, but doesn’t do much.

It allows me to set the target temp of the tank. It doesn’t allow me to see what the actual temperature is.

It allows me to set a schedule of one hour blocks that the tank will be “topped off” with hot water. I don’t even understand what this means. I wish I could just set the temperature, Mon 7:00am 140°, Wed 9:00am 120°…
There is a graphic with “Hot Water Availability “ but it is always red, even during not-scheduled times. Again, I’m not sure what “availability” is.

The time of use sounds cool, but my electric plan doesn’t include a varying rate.

It doesn’t allow me to see the leak sensor or close/open the supply valve. maybe it alerts me when flooded? IDK, it doesn’t say.

I doesn’t even show all the information available on the front of the heater such as heating element is active.

It would be cool if it linked to Apple Home or worked with Smartthings.