ICICI Bank Money2India 4+

Very Slow

I’ve been a loyal Xoom user for nearly a decade, and it has consistently impressed me with its speed and efficiency—completing transactions in just two hours. However, after opening an NRI account with ICICI Bank, I found myself compelled to use their transfer app. Unfortunately, the experience has been far from satisfactory.

The login process is unnecessarily time-consuming, often feeling like an eternity compared to the seamless experience I had with Xoom. Even more frustrating is the transfer speed: it takes a full five business days for funds to be credited to my account, a significant step backward in convenience and efficiency.

Worst App and Importantly Support

App - very slow. Lot of UI bugs, for e.g, if you click on the bell icon (alerts), there is no easy way to come back to the Home Screen and worst everything lines up awkwardly on the phone screen. Very little information (for e.g, no mention of transfer limits)… and all this in the age of XOOM, Remitly, etc. Wow!

Support - You have to call Support to know about transfer limits, if you exceed $5K, then you’re in for a ride. Transaction involves, doing a wire transfer by physically going to the local bank that too in the age of Covid. Are you kidding me, now look at your competitors… there is no way to increase limit without making multiple transactions. the only reason I even attempted to try using M2I is because every time I call support regarding my NRI account, I get asked about this service (and of course the numerous emails).

ICICI bank proclaims they are the number 1 banking system in India. However, their app is little to useless, and their support is substandard. Every time you call customer support, it needs with the rep asking “would you recommend ICICI to your friends & family?” Go figure…

Developer Response ,

Dear Customer, We thank-you for your valuable feedback and would like to inform you that
we have forwarded it to the relevant team for further evaluation. Assuring you of our best
services at all times.

Reliable & Quick platform, Stressfree & User-Friendly experience!

I recently started using the Money2India app for my money transfer needs, and I couldn't be happier with the experience. The interface is user-friendly, making it easy to navigate and complete transactions. The transfer speeds are impressive, often processing within hours, and the rates are competitive compared to other services.

What stands out the most is the excellent customer support. Whenever I had questions, the support team was prompt and helpful, providing clear answers. Overall, Money2India has made sending money to India a seamless and reliable experience. Highly recommend it for anyone looking for a trustworthy transfer service!

Developer Response ,

Dear Gurjinder Virdi,
Thank you for sharing your positive experience. Your feedback motivates us to provide you with the best services.
For any assistance, write to us at money2india@icicibank.com
Sincerely,
Team ICICI Bank