I amsterdam City Card 4+

So many problems where do I begin

I purchased 2 tickets for 120hours each on the website. I tried to transfer 1 ticket to my wife on the app. The app instead removed both tickets from my app. Now none of them appear on my app and it shows the same ticket twice on my wife’s app. So we have completely lost 1 of our tickets that we paid over $120 for. Please fix this or refund 1 of my tickets.

Also, I was never provided a confirmation email. Luckily I took a picture of the confirmation number before I closed out the screen. So make sure you screenshot the confirmation number before closing the screen. This happened to my friend as well.

In addition the QR codes they provided do not work properly and rarely scan on the metro. They took almost 3 minutes each to scan at the Rijks museum.

Missing trains because the app takes too long to load the ticket

The app needs a more reliable way of producing tickets for the metro. I’m missing the trains because it takes so long to load!

Update: This card has been more of an inconvenience than anything. I wish I would have never bought it and just paid tap-to-pay on everything. It would have been more convenient and cheaper.

Complete waste of money, avoid this app based card!

Developer Response ,

Hi Rob,

Thank you for your review.
We're so sorry to hear that you missed the trains due to our app loading slow.
We appreciate your feedback on this, and will work on improving our services.
Hopefully, you still had a great time in Amsterdam!

Works fine but info needs updating

We got the 5-day card. It has worked great for public transport, museums and the botanic garden, and the Lovers Canal cruise. But another canal cruise was no where to be seen (there was construction going on at the specified location for the 100 Highlights Cruise. Yet the app still highlights that cruise for me everytime I open it.

The Hermitage sent all of its Russian treasures back to Russia in light of Russia’s actions in Ukraine. You would not know that from the app description.

A couple of places had different hours than specified.

The ease of access to subways, trams and buses and the many free admissions gave this card great value and convenience. I wish it had a skip the line feature but several times we had to wait in line to get the card scanned and a ticket issued.