HxGN EAM Mobile Offline 4+

The software developers promised this software would improve productivity by being streamlined and linear, but it ends up being a convoluted mess that takes forever to navigate and is as slow as molasses to upload or receive work orders. EAM also breaks if you change or modify identifiers outside of your job description, but you have no idea what falls outside of your job description because they don’t block you from making those changes. Overall, I highly suggest you convince your place of employment to NOT go with this software as it will cause unnecessary headaches for everyone involved.

My general opinion of this app is that it works. However, managing the changes the company pushes out as improvements is very challenging. One of the most recent challenges it the implementation of the checklist on mobile. It is not intuitive. It is like Infor does not have a usability person on staff. They went from a checklist that was straightforward for our craft personnel to understand to a very confusing nonintuitive interface. Does infor even test this app before releasing. Many versions I have found obvious bugs minutes after using.

We use it because we are invested in it. If thing don’t improve we may look at writing our own mobile app.

This App, when working properly, is great. However, we have had a High priority Incident open with Infor for over 6 months because of this issue and still no resolution. The App continues to error out while trying to synchronize. They still don’t know what the cause is. If you have Infor EAM and are considering the GIS Integration, don’t do it for the Mobile Service Transit App. You will be disappointed.