Hippo Education 17+

Cumbersome to log in every. Single. Time.

This app is the only one I’ve seen that does not remember user information between uses. Having to navigate and click through several screens of info before each use is annoying at best, especially if I’m reopening the app after putting my phone down for a few minutes or having to do another task. This includes answering phone calls when driving, and that was the main draw of a CME podcast for me, but it’s not safe to re-navigate the login screens on the road and as a result haven't been listening much. I don’t know if anyone has a workaround but if this isn’t resolved I can’t justify continuing to subscribe.

Developer Response ,

Thank you for writing in, and so sorry for the difficulty you're having with the app! This is a rare bug that we are working to resolve, and in the meantime we are able to fix this for your account manually on our end. Please let us know the email address your account is under by contacting support@hippoeducation.com and we will get this resolved for you right away.

Good content; buggy app

I think the podcast content is great. However, since the launch of the new app, I’ve had nothing but problems. I know the developers have been slowly working on fixes, but it’s been months and months and there are still major issues that make it completely unusable at times for me.

I do most of my listening offline with downloaded content. Unfortunately, it’s not infrequent that I’m not even able to launch the app when offline as it gets stuck at a questionnaire screen and then the app crashes. Additionally, when offline, if I click on an episode to play it launches a completely different episode, and there’s no way to select a specific episode except by skipping forward or backward on tracks until I get to the one I want. If my phone goes from offline to wifi while playing (or the other way around), it stops the episode that is currently playing and jumps to another screen, which is quite annoying. It frequently does not save my listening progress when offline. Please fix these problems, developers, and I’ll give you 5 stars because the podcast content is great (if only the app worked to access it easily)!

Developer Response ,

Thank you for providing so many details about your experience. We've logged these bugs and will begin working on them next week. To help us narrow down what could be causing the crashes, it would help us to be able to take a look at your account. Would you mind sending an email to support@hippoed.com and providing the email address your Hippo account is using? We appreciate your participation in improving the app experience for all users, and we look forward to resolving these issues quickly!

---original response---
Thank you for bringing these offline issues to our attention! We have been hard at work improving our offline functionality - our most recent update includes improvements to offline usability, so please check it out and let us know what you think! We're so glad you love our content and the improved CME experience.

Does not save location or advance

I subscribe to PC and UC RAP and really like the Hippo Education content. However, I absolutely hate this app. I listen in short stretches, like driving for 5-10 minutes to work. When I start playing, the audio will switch between chapters, but the screen stays on the initial chapter for which I started playing. If I want to go to the currently playing chapter, like to look at the chapter summary, I have to go back and then select the chapter that's playing, but it won't realize that I'm half way through and will restart the chapter. I spend way too much time figuring out what I was last listening to, both chapter and location in chapter. I've deleted and reinstalled the app, made sure background refresh is on, but nothing helps. Using this app feels like a chore. Like any audio or podcast app it should visually advance with the audio and keep track of where I am, but it does not. 5 stars for content and 1 star for app.