Hidden Pictures Puzzle Play 4+

We have enjoyed using this app on an iPhone, iPad, and in our Mac Chrome browser since we purchased the annual subscription June 15, 2020. We have an active subscription through June 16, 2021. But something has changed in the last week or two (with the updated look). No matter how many times I uninstall the app and try logging back in, it now says I don’t have a subscription even though the App Store confirms our subscription is still active. The app sent me to Highlights for support but they said I had to contact the apple store. Writing a review seems to be the only way to attempt getting customer support. Can you help?

Hi, thank you for reaching out and we apologize for the difficulties. Please email us at highlights-apps@highlights.com and we will be happy to further troubleshoot. Thanks!

I have always loved doing the hidden picture puzzles in the Highlights magazine and really enjoy this game. However, I paid for the subscription thinking I would get additional puzzles, but no. So what am I paying a subscription for? Also, several puzzles have pics just outside/at edge of screen that you can’t see without using the hint button. Reading other reviews and response from the developer this was supposed to have been fixed 3 yrs ago but it has not. Additionally, there were several puzzles where when you tap on the hidden item it wouldn’t register. It took a while but I eventually discovered that if I tapped up and to the left (so not at all on the pic) it would register. Very frustrating. After multiple reloads (where each time I lost my progress), it finally fixed itself. Love the puzzles that are there, but will be canceling my subscription.
Edit: I did exactly what the developer suggested below MULTIPLE times prior to leaving my review. It did nothing other than cause me to lose my progress each time. This is not a user issue. I have since canceled my subscription.

Oh no! We’re sorry you’re experiencing issues with the Hidden Pictures app- we’d love to help! First, let’s make sure you’re still subscribed to the app. To check, please follow the steps below on your Apple device: • Go to Settings • Tap iTunes & App Store • Tap and hold Apple ID at the top • Tap View Apple ID • Enter your password when prompted and tap on OK • Tap Manage under Subscriptions – your Hidden Pictures subscription should show as “Active” Once you’ve verified that the subscription is still active, you should try to Restore Purchases within the app in order to unlock any puzzles that might still be locked. To do this, please follow the steps below: • Uninstall the app • Reinstall the app • Click “Decide Later” on the blue offer screen that pops up when you open the app • Tap “Parent” icon • Tap “Restore Purchases” • follow the instructions here to restore If you’re still having issues, please email appsupport@highlights.com with a description of your concern, the steps you took to resolve, and your device type and version so that we can help.

I really enjoy this game, but there are a couple of issues that need to be addressed. There are some levels that have items just out of view (at least on my iPad screen) or items that don’t register as found if you click on them. My biggest frustration is that the app seems to crash after every iOS update. I did a soft reset on my device and that did not fix the issue- the game continued to crash every time I tried to open it. I had to delete it from my device and download it again. I was able to restore my purchase and access the different levels BUT ALL of my progress was gone. It was very frustrating to have to start at the very beginning again and not have access to the levels that I had previously unlocked. For the price, I think these quality control issues need to be corrected.

Hello, thank you for the review and we are so happy you enjoy our puzzles! We apologize for the technical issues you are experiencing, but we can assure you these are being addressed and will be fixed in no time. Based on the information you provided, it seems like you don't have an account (account creation was optional at checkout). I would suggest creating an account and that will help ensure your progress is saved. Creating one is easy (click on the “H” in the upper left hand corner of the app>click the people icon>click register). If you have any other issues or concerns please feel free to email us at highlights-apps@highlights.com. Thank you! FOLLOW UP: We are happy to announce that we recently pushed an update (1.4.2) designed to address the issues above. To check that you are playing on the latest version select settings in the top left corner and the version will be listed at the bottom of the blue box that appears. Thank you for your help. Please email us at highlights-apps@highlights.com with and additional questions or concerns. Thank you.