HERide 4+

Great App/ Concept

Using this to get my daughter a ride. Communication is great with the company they address concerns and reply in a timely manner. I had booking issues booking ahead but they walked me thru and helped me out. Had to cancel twice to re-book and fix address. Maybe an edit ride option but refunds came asap and I was able to situate my daughter. She is comfortable and driver is/ was friendly. Definitely a five star rating but app still has few minor tweaking to do. Otherwise I using this for my daughter over Uber. RATES ARE GREAT as well. Leaves room to properly tip drivers.

Limited drivers, poor notification. Missed flight?

I pre-booked and paid for an early morning airport ride for my wife using this app, which is an excellent and much-needed service. We woke up an hour before the ride was to arrive and we were alarmed that there had been no notification or indication that this ride was going to be here at the scheduled time. Checked the app and it showed as "unassigned". At 5am, the scheduled arrival time, we got a message saying that it was canceled. This put us in a tailspin trying to find another ride for her from a different service. She's on the way to the airport now, 30 minutes late and it's not certain that she is going to make the flight now because we were notified far too late to react. This is unacceptable. If the service has limited driver availability, we should have been notified not only at booking but also repeatedly updated in advance so that we could prepare an alternative arrangement. I sincerely wish the best for Her Ride and I believe that women need this service but unfortunately we will not be booking with them again.

Developer Response ,

Hello,
We apologize for this inconvenience and we have since improved our pre-book driver acceptance work flow. Please use promocode HART24 for your next pre-booking with HERide.

All sorts of issues

First, this app really is a great concept. I would love to use something like this. However, I haven’t had any luck in getting it to work. I tried to pre book a ride from the airport to my apartment. When I did this, I set the pick up time to 7:50pm to give me enough time to get off the plane and get my bags. When I confirmed the ride, the app had the pickup time as 6:50pm, which I would miss due to my plane landing after that. I cancelled the ride (because there is no way to edit the details once you book) and tried to re book but the app once again tried to make my pickup time an hour earlier then what I set. I reached out to the help center and got no response. I was hoping once I got connected to a drive I could explain the situation, but about an hour before my flight no one accepted my ride so I just cancelled it. Maybe I’ll come back and try this app again in a few months, but for now it’s just taking up space on my phone.

Developer Response ,

Hello, We apologize for this inconvenience and we have since improved our pre-book driver acceptance work flow. Pre-booking in advance is the best way to receive a ride on the HERide platform. Please use promocode HART24 for your next pre-booking with HERide.