HealthifyMe: Weight Loss Plan 12+

Pros -
1. Great nutrition/diet coach support; my coach Anisha kept me accountable with my questionable and bingeing food choices through out the year.
2. Coach Anisha was very compassionate and considerate of my complex medical history and problems and worked out a balanced plan to make adjustments to my medical needs; yet focusing on healthy ratios of protein/fiber intake, which is the hardest in my opinion.
3. App features are user-friendly and thoughtfully laid out, I love most the daily intake of fiber, protein, carbs and fats feature.
4. Enormous database of north and south Indian foods including lunch, dinner, breakfast, sweets, snacks etc. This is their bestselling point in my opinion !

Cons -
1. User's Food history is available for only the most recent 30 days; I cannot access what bad/good foods, I had eaten on the 31st day or earlier. Bummer! Wish they change this feature to 180 days atleast for the users. History is very important for making corrections and learning lessons.

Thank you so much for the wonderful feedback! We are delighted to be a part of your fitness journey :) We will be sure to pass on the feedback to your coaches as well. We are constantly working expanding our data base of foods and on making the application more user friendly. We will try and incorporate your feedback in future versions of the application.

Please drop us an email at support@healthifyme.com for any concerns or feedback that you might have. We'd love to assist you :)
Regards,
Team HealthifyMe

This was a very disappointing experience. I joined with high expectations as I thought I would be able to benefit from a diet and sit was coach on demand at a reasonable rate. My coaches seem good and are very responsive. However the user experience is frustrating. Turns out they don’t have their own content for workout videos. The instructors designs and loads the videos in the app that all haphazardly stitched together from the web. There is no uniformity in content - from different instructors scattered through the web, some are animated, some videos. It is such a cheap and tacky experience for the cost of a US gym monthly membership. Totally not worth it. If you are not creating your own content, investing in the tech platform, then what am I paying $65 a month for?
Again nothing against the coaches but not value for money. As a reference, I was a user of Sweat app that costed me $100 for the whole year. They had their own content, music, timers - everything seamlessly integrated into the app. As a user, all I had to do was hit the workout plan and it navigated me through the entire smoothly. With this app, I am supposed to tune into you tube to learn from a random instructional video, then time myself for the set (no music offered), then again go back into the main workout page, pick the next workout and repeat the process - it was so time consuming and frustrating. I am not looking forward to this at all. Will be seeking a refund.

Hello Malavika. Thank you for your review. We're sorry to hear you had a frustrating experience, but we really appreciate you bringing this issue to our attention. We are extremely sorry for the inconvenience. Our intent was not to displease you but to assist you in your fitness journey! We are constantly working on expanding our databases in terms of diet and workout. We're sorry to see you cancel however we would love to get in touch with you and discuss this in detail. Since we do not have your contact information, please drop us an email at support@healthifyme.com. We look forward to hearing from you.
Regards, Team HealthifyMe

Echoing other users cautions below, I’ve found the premium membership to be bad for the cost, and customer service for discontinuing membership is non-existent. When I signed up for the trial, I got a call with a consultant who pushed me to purchase the premium plan and told me they would work with the foods I had available in the house and provide a plan that fit in my lifestyle. The nutritionist I was assigned did not find out what I had available in the house, did not consider my lifestyle and gave me a plan that my doctor confirmed to me was wrong for my health needs and when I pushed back she basically told me to listen to her 7 years of experience. When I tried to cancel the membership because it was clearly not working for me, I discovered there was no easy way to do this. I contacted customer service and they keep promising to call within 30 minutes to help me cancel but it’s been over a day and neither have I received replies to my emails and nor have I been called. I’m pretty sure the call will just focus on trying to manipulate me into staying.

TL;DR: Non-transparent, bait and switch process, not easy to cancel membership. Do not recommend any of their paid plans.

We are disheartened to hear about your experience with our services. This is by no means acceptable or normal, but our team is empowered to quickly act and make the situation right. We're looking into this for you as we understand how frustrating it is. Since we do not have your contact details, please write to us at support@healthifyme.com and we'll get in touch with you at the earliest.
Regards, Team HealthifyMe