HBL Mobile 17+

1. I want to schedule payments for Nayatel but can’t do this since it is listed as Internet company and not Landline. It would be nice to combine the two categories and list them under Bill Payments. Looking at all the common bills like electricity, gas, water and internet on the same screen will be more user friendly.

2. Each time you open the app, you are greeted with a Bank Loan Promotion and once you dismiss it, you are presented with another Thank You screen, thus requiring two screens to dismiss. After sometime it starts to play on your nerves. If you have to do promotion, just do it like once every six months or a year ideally. This is just nonsense to do it every time you open the app.

It takes time to write these reviews and the hope is that you will incorporate the user feedback thus improving the overall app experience. Thanks

Hi, thanks for your feedback. We will take your suggestions into consideration.

I’ve been using the mobile app since a few years now. It really helps when I’m abroad. I like the scheduled billing. But it has some bugs which I would like to be fixed. Comparing with some US bank apps, it should have the option to select a date or at least know the date on which the automatic payment will be done. Otherwise I can’t rely on it that my bill will be paid before its due date. I have missed a few bills this way. I can’t predict if my automatic payment will be done on time.

Second thing is that the transaction time in the app is showing local time. Not the transaction time, which I expect. I can see that on my phone anyway. I gave details to a customer service person already.

Hoping that the app improves. Thanks.

Hey, sorry for the inconvenience. Your feedback is very valuable to us, we have noted it and will try to incorporate it in the upcoming versions.

The HBL online banking app is highly user-friendly and efficient, making daily financial transactions a breeze. The intuitive interface, real-time notifications, and seamless bill payments set a new standard for digital banking. The app ensures convenience without compromising on security, which is truly commendable.

*Note: One feature that would elevate the app even further is a ‘Card Block/Freeze’ option. This functionality would allow users to instantly freeze or block their card in case of suspicious activities, adding an extra layer of protection against scams. Incorporating this would truly make it a leader in secure banking. Overall, it’s a fantastic app, but I hope to see the freeze option in future updates!*

Dear Customer, we always strive to make our customer's digital banking smoother and convenient by providing HBL Mobile App updates time by time at App Store.