Happy Money 4+

Great concept, clean layout. Love the home dashboard and can see my balance details at a glance. As others have mentioned, several frustrating bugs. Face ID does not work. Have to manually log in each time even after setting Face ID up. Also when trying to make a payment, screen goes blank white each time. No spinning wheel of death, no timeout message, just nothing, a blank screen where you sit in in perpetual screen purgatory. Not sure what’s up with that - so for now still have to use the website. It doesn’t seem like the app is fully built out. Hope it gets finished.

Thanks again for your feedback. We passed it along to our product team, and the latest update of the app should address your concerns. We’ve fixed issues with Touch ID and biometric login, made updates to "change-payment-date" and "make-a-payment," along with other bugs related to date and payment display. We hope this addresses the issues! If you have any other feedback, please let us know. We are always looking to improve the app.

The app is nice to have on my phone, but lacks simple functionality that should already be built in like automatically logging me in after saving my credentials. It asked me to setup FaceID, but I still have to enter in my login information right after every single time. Not having an option to pay more than the minimum payment is something that was lacking on their site, and still isn’t available on the app. Having to call to pay more on my loan is quite the hassle. Not sure if the lack of an addition amount is a Happy Money issue, but it’d be great to have. Also, my payment history always appears out of order instead of by month, it scared me the other day when I went to double check to see if I hadn’t paid my loan yet and didn’t see it right away.

Thanks again for your feedback. We passed it along to our product team, and the latest update of the app should address your concerns. We’ve fixed issues with Touch ID and biometric login, made updates to "change-payment-date" and "make-a-payment," along with other bugs related to date and payment display. We hope this addresses the issues! If you have any other feedback, please let us know. We are always looking to improve the app.

The aesthetics continue to be clean and engaging but that’s the only thing this app gets right. When I first used it, I made my payment via app and spent the next several weeks receiving notifications from the company that my account was past due. Each time, I logged in to the website, saw my payment had posted and just assumed the app and the account weren’t exchanging information correctly.
This past month I began to send extra payments for my account. It lowered my next month’s payment so now the app thinks that my account is up to date and won’t let me pay, even though I still have a balance due for the current month.
Again, besides how the app looks, I’ve never had such a frustrating experience with managing a financial account.

Hi there, thank you for letting us know about this issue! Our team is actively working on fixing this. In the meantime, please keep an eye on release notes for the next build. If you are still having problems, feel free to contact our Member Experience team at 1-800-878-090, Monday - Friday from 6 AM - 6 PM (PST) and Saturday - Sunday from 6 AM - 3 PM (PST) or by email at success@happymoney.com.