GUARDIAN® Accounts & Policies 4+

One of the more important excellent decisions I ever made was buying a whole life policy for my son Brian. Thanks for hiring someone like Thomas Duensing as he was the one who shared your company with my family and I. Guardian is and has lived up to everything Tom told me it would be. So grateful for all the hardworking people at Guardian for being a part of my family’s journey. I tell people all the time about how very special and amazing this company has continued to be through the years. Extremely happy with the technology and all it provides.

Thank you for sharing your feedback with us. We're so glad to hear you're satisfied with your decision to join Guardian and that you've had such a positive experience with your representative. Thank you for being a part of the Guardian Family!

Having a discussion and I mentioned something that I’m not allowed to do and she ended conversation abruptly. What I mentioned was not even the main reason I reached out which was to simply change payment from one bank to another.

Even that was a pain because you had the name of the bank which was bought out 10+ years ago by capital one.

We are sorry to hear that you did not receive assistance during your conversation. Please give us a call and we would be happy to look into your experience further. Our representatives are available at 1-888-Guardian (1-888-482-7342), Mondays through Thursdays from 8:00 a.m. - 6:00 p.m., and Fridays 8:00 a.m. - 5:00 p.m. EST.

This app used to be easy to use but now it’s useless. The “I agreed to electronic payment terms and conditions of use” button does not slide over so there is no way for me to pay by using the app. I used to have no problems so I don’t know what changed. I also had an issue last month or I couldn’t pay it on my computer either so I called and they said I couldn’t pay it over the phone, so what are you doing that case I’m thinking about having to go back to getting the bills through the mail. I’ve had this policy for over 30 years and I love the company but they gotta get on the ball and fix this stuff.

N. P.

Thank you for your feedback and we are sorry to hear that you are unable to make a payment on your app. To remediate the issue, we recommend that you uninstall and reinstall the app. Should you continue to experience issues, please contact us at 1-888-Guardian (1-888-482-7342) so we can look further into this for you. Our hours are Mondays through Thursdays from 8:00 a.m. - 6:00 p.m., and Fridays 8:00 a.m. - 5:00 p.m. EST. We are also available during those hours through chat on our app or on your online account at www.guardianlife.com. Alternatively, you may contact us by email at ILSolutions@glic.com.