Groot Recycling & Waste 4+

Like the reminders notifications

I like the reminder notifications for garbage pick up. The app is a little glitchy at first but once you set it up it works. I do not like that I still have to login through the web browser to make a payment but maybe that will change in the future. Aside from that your customer service is great. Your drivers are great. I don’t have any problem with garbage pick up. Great job!

No Support

I have Groot service but my address, my whole town, is missing from the app. Submitting a support request results in an email that says they have received my request and will follow up” as soon as possible”. It includes a ticket number, and says: In the meantime, please do not reply to this email or complete another form for the same request.
Our regular office hours are – 8:00 pm ET (6:30 am – 5:00 pm PT) and we’re closed on Canadian and US public holidays”
But there has been no response for over a month, and the email has no phone number or office address. What good are office hours if you can access them? I don’t think they actually have a customer service department.

Developer Response ,

Hello! Can you please send your full address, including house number, street name, and the name of the city in which you live to support@routeware.com and include the name of the app that you are using in the email? We are happy to help troubleshoot this issue and hope to hear from you. -Micah @ Routeware Inc.

Pleasantly surprised!

Downloaded the app a couple weeks ago. Someone took our recycling bin, I sent a message on the app and we had another one within hours. It was excellent customer service and response time without wasting our time! Thanks Groot!!