GroomTribe Styling and Shaving 4+

Best electric shaver I’ve ever used

I’ve been using the Norelco 9000 for years and loved it. Wanted to upgrade so I bought the new 9985. Love the light system on the shaver. Blue means “power is on,” green means “good pressure applied,” and yellow is “too much pressure.” That instant feedback told me I’d been applying too much pressure all this time. My neck is always the trickiest area to shave because the hair grows at strange angles. This 9985 outperforms the early version significantly. Highly recommend this baby!!

Gaslighting and Privacy Violations

This app harasses you repeatedly to give Philips personal information about you so they can sell your data. Why on earth would an electric shaver need to track your location? It helps companies Adobe and Google build a profile of who you are, where you go, what you do, and when. The shave feedback is useless. It measures how much of the time the shaver thinks you were moving in a circular motion and if it’s 59% or lower it tells you’re doing a bad job. It’s an arbitrary number that has nothing to do with the quality of your shave… but it’s there to gaslight you so you’ll think you need their tracking app to teach you. Download it once, give them zero personal data, then go to settings and turn off the shaving feedback feature so the shaver will stop showing you the useless feedback icon. Then delete the app and leave Philips a 1-star review. As long as they think consumers believe this nonsense, they’ll keep pushing it and selling us out.

Developer Response ,

Hi there, thank you for reviewing the GroomTribe app and our apologies for the late response. We regret to hear that you don't find the advice the app gives helpful. Your feedback is appreciated and will be noted. Please know that the app doesn't collect your location data. Location permission is asked by the phone's operating system when using Bluetooth/connected devices (for both iOS and Android). It is our company policy that we do not store confidential information without your consent. During each session, the app tracks your progress and sets the shaving parameters that will ensure maximum comfort on your skin. This also helps creating the personalized shaving experience based on the shared data. Although signing in is not mandatory, it gives you freedom to restore your GroomTribe app data and settings if you reinstall the app or switch phones. Don't hesitate to send an email to privacy@philips.com if you have any additional questions or concerns.

Learning from reviews

I’m wondering if Norelco reads the reviews regarding and feedbacks, Norelco is designing something that unnecessarily complicated instead of being easier to use. It’s S9000 has the worse side burner trimmer has ever been design by norelco, the head blade is bigger than older 9000 series harder to get to the spot to make the perfect shave, the app it just tells you that you’re shaving bad and what is it useful for God knows it doesn’t tell you when was shaver last fully charged to figure out for how long the battery charge lasts, I still have my 1290x with old head blade still is smoother and shave better than this one. I hope one day Norelco starts listening to the customers feedback and listening to their reviews.

Developer Response ,

Hi there, thank you for taking the time to share your experience here with us. Your feedback regarding the topics you mentioned is much appreciated. We will continue to improve the app in future updates.