GreenState CU Mobile 4+

Overall it’s good. Some of the way things are set up are difficult to find things. I was expecting on e statements to be able to go in and select if I want e statements or now. Not all the bank. If you pay bills ahead of time it’s hard to find where that is. Scheduled payments should be brought together as a dashboard. Yup me consuming to hunt for things. Not sure about the app on a pc. I use it but many times I end up re logging in. Seems to not be that intuitive to back to a main screen. If you want me to evaluate and help the product team in the future I would gladly help, be part of a pilot. Data engineering and information flow is so difficult.

The basic functions of the app get you the info you need, but it’s overall somewhat poor quality in comparison to some of the larger banking apps I’ve used, like Capital One or PNC (which makes sense, it’s a much smaller company). I’ve attempted to mobile deposit a check before and it was a struggle, so I just take it to a branch instead now. There are a lot of functions that take you away from the app to a web browser, which isn’t super user friendly on a phone (after all, that’s why people prefer to use apps instead of browsers most of the time). I also have a credit card through GSCU, but you can’t even really see what you can get with your rewards points, and to redeem something you still have to call a branch. Perhaps it’s the millennial in me, but I don’t want to bother with all of that, when I can get better point values from another company, and just use their app to redeem them.

Ever since the bill payer was updated, I have lost sight line to the payments I set up for our joint checking account and my history. Not only this, the app doubled issued a payment (for over $600) that I couldn’t even see in bill pay! I called about this today and was told since my husband is primary on this account, I won’t ever be able to see those reoccurring payments (that I set up under my individual login) or any bills he pays. This is crazy that they cannot resolve this issue as it used to work! I’m furious that the app won’t function correctly when the old one did. Does Green State not test functionality before rolling things out? I was told a supervisor would call me back today about this issue. No call. Not only is it poor customer service, it’s sad that a credit union who is as big as Green State is cannot make their app function correctly. Maybe it is time to find a bank or credit union that understands that it’s 2021 and people need applications that are intuitive & user-friendly?