Gradient Comfort 4+

Overall good

Overall, the app works the way that is should. It was a little buggy in the beginning, but there have been some improvement over time. However, I do lose connection, but think this is more to do with my WiFi network more than the App.

Junk app

The app seems like the easiest part of this advanced technology, but it’s awful. I can pair my heat pump easier than others, but setting up a schedule for 2 or 5 days per week (weekday or weekend) effectively kills the AC from working in the AZ summer.

AC is on manually as needed, a cooling schedule event starts (tried “smart mode” first and then “cool mode” later because I don’t know what “smart” refers to-heat or cool?), and then the AC function stops while the fan continues. The AC can be restarted manually with the physical dial, but it frequently defaults back to the busted schedule after some unknown period. None of the flips between manual and schedule modes come with mobile notifications. It would important to notify that sort of transition.

2nd beef: Changing or deleting schedules is not possible. The app spins and then it times out with an error. I have to disconnect and reconnect with Wi-Fi to clear schedules and make some new schedule attempt.

3rd beef (hardware, not the app): Give me 2 or 3 physical buttons on the unit. The user dial clicks to switch the setting mode and spins to change the selection. It’s not possible to see all the operating data on the dial at once. The info is in the app on one screen, but it’s not clear if the unit is operating manually or inside of a schedule (a broken schedule that fails to cool).

Next summer I bet I offer this to a tenant and we go to a central system. A final decision comes after some winter months.

Developer Response ,

Hi $moki,

Thank you so much for providing feedback, we are sorry to hear that you have been experiencing some challenges with the App. The good news, we just released a new app update (v1.6.0) to allow you to easily enable and disable your schedule. We appreciate all other feedback and continue to make enhancements and improvements. If you continue to have some challenges, please email us at hello@gradientcomfort.com. We would love to hear from you and assist you!

Mostly works

As others have posted, it can be a bit buggy, but after some recent updates I think it works pretty well now.