Global YO: eSIM+ & Travel Data 12+

I traveled to Mexico for the first time a few weeks ago and I downloaded a basic package to get started. I was so relieved because the service worked seamlessly. The installation was simple and easy to follow. When I landed in Mexico City I was able to order my Uber and head straight to my hotel. Throughout my trip made calls home, posted my pics to IG and felt comfortable knowing that I was always reachable. Tbh, this was my first time using an eSIM as I don’t really travel out of the US but I’m happy with the service.

Hi Nakia!

Thank you very much for your comment.

We are happy that our service was helpful during your trip.

We have packages for more than 200 countries around the world, don't hesitate to purchase one when you travel again.

Went to a trip in Caribbean and purchased a $30 plan that’s supposed to cover the area, yet had no internet there, despite activating the plan before traveling and getting connection with local cellular networks while there.

Trying to get a refund now and they are asking for screenshots of just about anything: bank transaction, account page with avatar visible, network settings. The communication with support is held via in-app chat, but the attachment feature is broken, so I can’t attach anything even if I wanted to. I don’t, because they clearly know who I am if I am chatting with them from their app. They should know my account number, my purchased plan and my payment transaction number. It’s like they are trying to make it difficult to get my money back for the service I didn’t get.

It was a big waste of time trying to get the internet to work during my vacation and continues to be a waste of time trying to get a refund.

Hi Yay. We want to fix the experience you had, could you please send us an email to hello@yoverse.com with your name and experience, so we can fix it as soon as possible? We work hard every day to improve the YOverse experience and we want to understand your situation. Thank you and we look forward to hearing from you.

🚨🚨READ THIS BEFORE PURCHASING AN eSIM FROM GLOBALYO 🚨🚨

I thought this app would help me with data overseas but I was wrong. I was in South Korea 2 weeks ago and I purchased an eSIM from globalyo. After installing the eSIM to my phone, my iPhone immediately became carrier locked. I contacted support and they were able to cancel the plan and refund me my payment. It has been a full week of my being back in the States and my phone is still locked. I contacted my original data service carrier and apple and they said they can’t help me. I tried to reach back out to globalyo to ask them to unlock my phone. They have completed stopped responding to my tickets and closed my tickets after 10 mins of me placing them. I now have to get a brand new phone when I just got my IPhone 6 months ago. I highly recommend not to use this app or globalyo for data service overseas.

Hello, Abi 👋,
Thank you for taking the time to share your experience with us, and I’m truly sorry to hear about the issues you faced with the eSIM and the lock on your device. We understand the frustration this has caused, especially given your recent trip and the situation with your phone. Your experience is important to us, and we’d like to make things right as best as possible.
I’m Max, the Customer Service Manager here at Global YO, and I’d like to personally address your concerns and help you with a resolution. Please feel free to reach out to me directly at ricardo.mendez@yomobile.com, and I’ll ensure your case receives the attention it deserves.
We appreciate your patience and hope to resolve this for you soon. 💙