Global CU 4+

Update : after several months of "'on again - off again" connectivity, and conversation with the IT department, it appears to finally be working. Thanks IT techs...
I can now give the app a 5* rating.
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I had no problem with logging in manual or with Face ID until AFCU switched to Global app. The GCU app worked OK for a month then didn't work for 3 months. Miraculously it started working in October, but only for 3 weeks then stopped allowing me to log in by Face ID or manually, again. I can only get to my accounts through my browser / GCU website. I've contacted GCU support several times. Frustrating! I have uninstalled and re-installed several times, deleted all cookies and history, upgraded Apple IOS 2-3 times since the beginning of the trouble. I still get an Error: "Forbidden" "The request is understood, but it has been refused or access is not allowed." Hopefully someone in the IT section can help.

Hi, thank you for sharing your experience with us. Your feedback has been forwarded to the right department. Please email memberserivce@globalcu.org with your direct phone number, so a dedicated member of our team can reach out to you. Thank you.

I like Global it’s easy to use and I can check my account and transfer when I need to, and the customer service is very friendly and make you feel comfortable and they understand your needs and help with all my questions I have asked. I like there customers service they are friendly. A big thanks to all the works that work for Global thank you all for all your help, even to the one I have not met are talk to I am share they helped customer with there needs, thank you all for the help. Have a nice day to all Global works.

Hi, we're so glad to hear you're loving the new app! Please don't hesitate to reach out to us with any questions or concerns.

I like everything the app can do. It is just as user friendly as the website and has fun things for all of us trying to stick to a budget or see how much we actually spent broken down by day, week, year, and month or by category. My qualms are: 1. What happened to two-factor verification like on the website. Where is our privacy and security? 2. No notification for a check you are waiting to deposit in your account being rejected and the five days starting over. 3. All of my credit accounts have mysteriously had a life insurance tagged on to them without my agreement or knowledge. 4. I can group everything into a category, but have struggled with selecting just that category for totals between specific dates. That could be operator error or lack of knowledge. Fix these issue and I will gladly update my rating and review

We appreciate your feedback. Can you please send your contact information to memberservice@globalcu.org so we can look into this further? Thank you.