GigSky: eSIM & Unlimited Data 4+

Worked very well in Bahamas

We recently vacationed in a part of the Bahamas where local SIM cards are not readily available. I used this app to purchase a 15 day plan a couple of days before we left. I did not need to have the SIM card installed at the time I made the purchase. I installed the SIM card during the flight over and the service worked very well the whole time we were there. I was even able to use it for data while we were in the Miami airport on the way back before I had a chance to change the Sim card again. The app is not completely self-explanatory, but it was certainly usable. I’ll certainly be using it again.

Works well but coverage varies

I have been using Gigsky service for several years and generally I would recommend it over buying a local SIM with a few caveats.

GigSky is preferred if:
- you travel to different countries
- your data usage is moderate
- you check coverage before buying a plan
- you do not use iPhone Wi-Fi hot spot

Not advised if:
- you travel mostly to the same country
- you need over 1GB per week
- you do want want to change SIMs
- you need to use multiple devices

How to check coverage: arrive to the country of your destination and insert GigSky SIM into your phone. Wait a few minutes, you may need to restart the phone or at least enable and then disable airplane mode. Observe the carrier and data signals. If you are happy with signal and data then purchase a plan - typically you do not need Wi-Fi to buy data in the app however you *must have credit card on file* already. Use your card payment - Apple and Google payments work only on Wi-Fi.

GigSky introduced LTE SIMs last year. If you have an old SIM it is worth upgrading.

iPhone disabled Hot Spot feature is my biggest disappointment with this service. GigSky support claims it is controlled by Apple but really GigSky need to take charge to fix this problem. You cannot use USB sharing either.

My results by destination:
- Playa De Carmen, Mexico: no coverage
- Sao Miguel, Portugal: excellent, LTE
- Venice/Bologna, Italy: excellent, LTE

Developer Response ,

This issue has been fixed in version 4.1. Please uninstall your current app and install latest version of app.

A Faulty App

The APP will not function as designed when you have multiple data plans purchased. Ideally one can switch from one plan to another depending on the specific location within your data plan covers by tapping on the plan listed. However, this is not the case. Once a data plan has started, the rest of other data plans are deemed inaccessible. Contacted GigSky numerous times but kept giving me the go around but repeatedly asking the same information as their agents don’t collaborate with the follow up emails n asked the same thing from me over n over again. Do not buy. I wasted my money on a data plan that never works as promised. I was told to get a refund, but need to escalate the matter to the management level for approval. This is a waste of time trying to get help and keep emailing for technical assistance as nothing gets resolved. Extremely disappointed with the APP n the customer service from SkyGig.

Developer Response ,

Dear Joyinxcess
Thank you for submitting your review. Switching between plans that cover a user’s location is part of our app’s functionality. Please contact me at help@gigsky.com so I can investigate, address your issues with our customer service, and make sure that you received your refund. Please write "For the attention of Andy" in the subject line and include any support ticket numbers you may have in the body of the email.
Sincerely
Andy, Head of Customer Service