Gates Residences 4+

Great App!

This app is so handy! We are living in the future!

Horrible app!!!

Worst app ever I have issues with it nearly every day. I wish my building used a regular old fashioned fob system. Today the sensors in my building aren’t even registering the app when it’s opened and appears to be functioning. The app asks me to update it so I tried updating it in the App Store, but then it just freezes and the update doesn’t work. Wish they could get this fixed it’s a total nightmare when you’re in a hurry to be somewhere and just get home. One time I had to go downstairs and go to an appointment with a bathrobe on because I couldn’t get inside my apartment and my building does nothing to help either because they don’t have spare physical keys of any kind and need a manager on duty to unlock your house door. Such a hassle for nothing!!! Do not have the patience for this in my life!!

Bugged

Every time I arrive to my building, my app stops working. For it to work again, I need to log out and log in to the mobile app. Imagine doing it everytime you take you elevator, try to pick up deliveries or just exiting and returning from your home. I have been asking for a solution but no one seems to know what is going on. Quite frustrating.

Developer Response ,

We're sorry you're having problems with the app. At some point, the app had an issue that caused a logout and our team quickly resolved it. The person who helped you with the problem may have incorrectly instructed you to log out. You should not need to log out at any time for the app to work properly. If you are still having problems, please ask the property management to contact support and we will help you with the application.