Gates Residences 4+

Great App!

This app is so handy! We are living in the future!

Bugged

Every time I arrive to my building, my app stops working. For it to work again, I need to log out and log in to the mobile app. Imagine doing it everytime you take you elevator, try to pick up deliveries or just exiting and returning from your home. I have been asking for a solution but no one seems to know what is going on. Quite frustrating.

Developer Response ,

We're sorry you're having problems with the app. At some point, the app had an issue that caused a logout and our team quickly resolved it. The person who helped you with the problem may have incorrectly instructed you to log out. You should not need to log out at any time for the app to work properly. If you are still having problems, please ask the property management to contact support and we will help you with the application.

Very frustrating

Always opens credit card payments in your iphone first instead of opening door ways!

Developer Response ,

We are sorry that you find your experience with the app problematic. Door readers use both NFC and BLE technology and this causes the cards to show up, this is something that comes already built in the Apple ecosystem and it's something we cannot change. In case apple pay appears you don't have to do anything, just hold the phone near the reader and the reader will receive the correct signal and open your door.