Gate City Bank Mobile 4+

If you’re going to make an update to a working app, please make sure the app doesn’t break. I’ve had several technical issues that I just had to wait out such as checking my updated balance after making a purchase given and after was given false information on my balance. Please quickly adjust whatever is wrong with the app.

Thank you for reaching out to us! We are sorry to hear about your troubles logging into the mobile app. We'd like to connect with you to help resolve the issues you are currently experiencing. Would you be able to contact us at 800-423-3344? We look forward to assisting you.

I loved the old app so much. The layout, the colors, everything was so nice. I especially loved how user-friendly it was, as I’m not that good with technology. However, when they updated this app on September 24, 2024, that’s when I started to dislike this app. I understand change is inevitable and I understand every app must get updated, but usually when apps are updated they’re updated for the best, not the worst. And in this case it’s for the worst. The layout is very confusing. There’s way more options than there were before, it’s constantly logging me out, so I have to continuously log myself back in. Sometimes when I am logged in and I click on something it will log me out. Overall, the app is not user-friendly and it’s not something that I would recommend people use. Please stick to the online version rather than using the app, at least they didn’t change that.

Thank you for sharing your feedback with us. We truly appreciate your loyalty and are sorry to hear that the recent update has not met your expectations. We understand how frustrating it can be when changes make an app less user-friendly, especially when you were comfortable with the previous version.

Your comments about the confusing layout, frequent logouts, and overall usability are very important to us. We are actively working on addressing these issues to improve your experience. In the meantime, if you have any specific suggestions or additional details, please share them with us. Your input is invaluable as we strive to make the app better for everyone.

Thank you for your patience and understanding.

The recent update is functionally pointless as it broke the log in.

When trying to enter my info to log back in after the update it tells me it can’t find my record (?) which shouldn’t be hard bc I’m giving you my SSN.

But it is hard, they can’t do it, I have bills to pay and the app doesn’t function on its most basic level.

It wouldn’t be an issue if the app, I don’t know, didn’t get a functionally pointless ui update.

Thank you for reaching out us! We are sorry to hear you are having troubles logging into the mobile app. We recently released a new app update and would love to help you get logged in. Would you be able to contact us at 800-423-3344 so we can help troubleshoot with you?