Fursure 4+

Let me just start by saying I love the concept and quality of this app! Is is easy to use and points are easy to get which I love! I was one of the beta testers and it was a slow and rocky start but I’m loving what it’s becoming. It is something every pet owner should have because the points equal to money back! The set back for me is only one way to deposit money from my bank which is okay but it takes 5-7 days to post and it’ll come out of my bank the day after or that Monday if done on a Friday. But the Fursure app won’t register the money as posted until 5-7 days later. I was wondering if there’s a way maybe we could get other forms of mobile depositing in the near future. Keep doing what your doing I love it and will continue to love it!

Thank you so much for taking the time to share this valuable feedback with us, Holly! If you refresh your Home tab of the app, it should update the deposits to remove the "Pending" status you're seeing. If not, please don't hesitate to reach out to us at support@getfursure.com and we will be sure to resolve this display issue for you ASAP.

Also, thank you for your feedback on the log in accessibility- we agree that we want this process to be easier and are excited to offer the facial recognition and PIN feature for easier logins to our customers very soon!

Please don't hesitate to reach out to us with any other feedback or concerns. We appreciate you being an early Fursure Card customer and look forward to helping you save money on vet care for your furry family member(s)!

Was with Fursure since the beginning, loved the idea & even looked past a lot of quirks in the beginning. I’ve been with them idk 2/3 years now … I find out today after my deposit hit that my acct is closed. Apparently they’re banking partner changed and something had to be signed to move the account over. They apparently sent an email and looking back this whole transition was notified in one month but no mailings, no app notifications nothing that would actually be noticed. I travel for work & I dont stare at my email so this was CRAZY to me. Sincere closed their doors too and notified me by text, email and by app notification so I know it’s possible.

Due to this my deposit was rejected and now I have to wait days to get it to another bank. Went from the greatest app right to the worst in my eyes.

Thank you for taking the time to share this feedback with our team. We are sorry to hear that you missed the 4 email communication attempts that we sent over the past month. Unfortunately these emails can end up in the spam folder on occasion. That being said, as our support team mentioned, we are able to assist with opening a new account. Please don't hesitate to reach back out to us via live chat in the app or via email at support@getfursure.com for further assistance.

Highly recommended it. They really come through for you while you wait at the emergency room within 15-20 minutes including on weekends. It takes so much pressure off of you when you have a sick puppy.

Thank you so much for taking the time to share your experience and write us this five-star review. We know how stressful those emergency situations can be, especially when your pet is sick, and we’re really glad we could be there for you when you needed it most. It’s our goal to make things a little easier during tough moments like that, and your recommendation means the world to us. Sending lots of love to you and your puppy!