FSCB Banking 4+

I absolutely love banking here but this app is a nightmare. After my card was hacked and dealing with the stress of fraud (which the bank was amazing at calming my nerves and straightening everything out) I have to keep my card locked to feel safe and secure. There is no way to go online and unlock my card, only through the app. If there is an emergency or I’m trying to pay a bill or checking out at the store, it is an absolute mess trying to functionally do so without having to hold up a line to call in and stay on the phone so they can lock it back when I’m completed with my purchase or payment. At minimum 3 days a week, the app is inaccessible. Again, I love banking with First State but this app needs a lot of attention and work.

I am extremely disappointed with the performance of this app. It frequently fails to load and exhibits inconsistent behavior in displaying account balances and transactions. For instance, after making a purchase, the transaction initially appears and the balance updates accordingly. However, upon reopening the app, the transaction mysteriously disappears and the balance reverts to its previous state. This inconsistency is not only confusing but also potentially misleading, as it could lead users to believe they have more funds than actually available, possibly resulting in overdraft fees. Additionally, the app struggles with basic functionality, often taking an unreasonably long time to reach the login screen. I can confirm that these issues are not related to my phone or WiFi connection, as suggested by the app support. This app is currently the most problematic one on my iPhone 13 Pro Max. Users should monitor their accounts vigilantly to avoid any financial mishaps.

The last app had issues all the time. Haven’t had much problem with this updated one except having to scroll through garbage every time I open in. Okay, quit repeating messages at the top of the page every time you open it, make my accounts the first thing I see when I open the app because that’s what I open it for. I don’t open it for Money Management advice, I don’t open it for goals, I open it because I want to see my accounts. If I chose to move those things to the most important position, that should be my choice, don’t frivolously force it on me. Put messages in a single spot and when they’re deleted out of, don’t keep forcing them on me. I read them already. If my email provider forced me to keep deleting out of the same messages, I’d delete them.