Frigidaire 4+

My APP has been fixed - THANK YOU!!! I think it was 2 weeks after submitting this review, the app was fixed and it works flawlessly again! I kept my original review so you can read it. Thank you. I actually waited a little while to make sure and it works 100% of the time now. . ORIGINAL REVIEW: I do LOVE the A/C, and it worked flawlessly with the prior app - but since it was upgraded, it’s offline more than it’s on, and it’s very frustrating! Example: Tonight I looked at the app 2 hrs before I needed it, and I was on-line, so I waited. 2 hrs later when I needed to turn the A/C on, your app is offline - again! And this is happening most every night. Please fix it. My only other suggestion would be to add an option for a set temperature we can individualize. It comes on at a set temp of 72, but let’s be honest, no one who has an A/C will have it set that warm… I really do love this A/C itself.

We're thrilled to hear that our app is now working flawlessly for you! Thank you for your patience and for keeping us updated. We appreciate your feedback and are always working to improve our services. Don't hesitate to reach out if you need any further assistance.

As mentioned in my previous review, at the bottom, I was going to try out using an Alexa routine to control my air conditioner. IT WORKS! The only issue I had is with fan speed on cool. It insists on using Auto. From what I can tell this could allow more timing options as well. It sees it as a thermostat so keep that in mind. ———————————————————————————————————— Since the update my air conditioner schedules no longer work. Yes, WiFi is connected as I can use the App to manipulate my choices. However, the scheduler is not connecting to the unit … no on, no off and obviously no settings. I have unplugged the unit, I even redid the schedules still no interaction. I deleted and reinstalled the app … nada. It was working perfectly before the update. This is a 1 year old top of the line air conditioner. I have gone online to try to get some help from FAQ's but it is a maze of all different appliances to sift through. Having just gotten out of surgery it's just too much for me right now. Now I have to remember to turn on my unit which is not why I invested in this model. ———————————————————————————————————— BTW, not everyone knows your acronyms. What is a PNC? ———————————————————————————————————— Ironically, It looks like Alexa can do what your own app task scheduler can't with a routine. We'll see. If it can, and the app can otherwise communicate with the air conditioner, you've got an app problem.

We appreciate your feedback and are sorry to hear about the scheduler issue with your air conditioner. We understand how important this feature is, especially given your recent surgery. Your insights about the Alexa routine are valuable, and we’re looking into this matter. Thank you for your patience.

I tried to update my Frigidaire mobile app & was unable to do do! I got an error message stating that my model AC wasn’t compatible with the updated app! I call customer service & was told the same thing! I’ve had my Frigidare Air Conditioner since 2018 … since I only use it in the summertime that’s not long! I live in NYC & we are mostly pedestrians, so it was wonderful to start my AC on my way home , after walking from a hot subway station & hot city street into my kool apt! But with out the Remote mobile app, I have to wait will I come home to start my AC or run up my energy bill by leaving the AC on while I’m not home!!! I am VERY disappointed!!! I’ll never purchase anything Frigidaire again !

Hello! We're sorry to hear about your experience. To assist you further, could you provide the details about your issue including the PNC of your appliance. Please reach out to us at appteam@electrolux.com