FreedomCare Plus 4+

I just wanted app support, and I don’t know how to contact the app support team for this app. Im wondering if it’s normal to only see the next 7 calendar days on the app? I see the next 7 calendar days only, but my coworker for the same patient sees the next 2-3 weeks. When I called the company, I was told to delete the app and reinstall it. I did that twice but it only shows 1 calendar more than it did prior to my doing that. Please let me know. Thanks! Also, how do I contact the technology team there for future app questions and/or issues? (I’m providing a star rating because it’s requiring me to; I didn’t want to because I can’t ever tell if the app issues I’m having are app issues and I don’t want to pass the blame to you all. I can’t afford a new phone, and the model I have is a pretty old model, but the apps i have installed tend to work just fine on it.)

We apologize for the inconvenience, both apps were actually set to only see the next 7 calendar days we have recently changed it back to 2 weeks if you continue to have any issues please email us at Appsupport@freedomcareny.com

Can sign in quickly with no problems unless my Wifi connectivity is a little slow. Clock-ins and clock-outs register properly most of the time — although the button on that screen doesn’t always respond right away when I press it. I appreciate the chance the app gives you at the end of the week to correct or fill in a missed time on your time sheet. Sometimes my paystubs aren’t up to date, but for the most part I really have no major issues with the app. Works well enough!

Thank you for your feedback, we are pleased that you enjoyed the app and our services! If you do experience any app issue that have not been resolved, please contact us at AppSupport@freedomcareny.com

I started work yesterday and made adjustments to my schedule as I was advised I could do as long as I had my required hours per day with my client. I clocked in and out yesterday without problem. This morning I clocked in at 7am without problem, but when I just logged in the the app to look at my hours the rest of the week, today, Wednesday had disappeared altogether from my schedule and no way to clock out. I’m seeing other reviewers are having issues with the app as well with clocking in and out, but my scheduled day today has completely disappeared and I’m due to clock out at 1pm. Waiting for return call from my case coordinator.

We apologize for the inconvenience, If you can email us at appsupport@freedomcareny.com we can assist you with your issue.