Francis Energy 4+

Francis Energy created a new app and abandoned the old one without informing its customers or transferring user accounts or refunding the funds that were left behind on the account. I had to find out myself about this recently. The customer service mentioned that they abandoned all their old users and will share the information but will let the Level 2 support know to refund the amount. Not sure how much customer money was swindled this way. Back in Oct 2022, none of their chargers worked and I had tried at least 3 different locations spending several hours talking to customer service. Finally, after failing all remote places found a different vendor with just 1% charge left. Had to reduce the speed on turnpike to 45 mph (below legal limit) to save energy and turn off the heater. I will never trust them again for pushing us to this situation. Imagine we had a 2 year old in the car and it was late night.

Our payment kept getting rejected at an EV charging station from this company and the station forced us to download the app. The app asked for way too much information to get started along the lines of email and personal information. This is a one off charger we will never see again. Each time I entered the information the charger would time out, say failed to charge, and then ask to restart. I would have to force close the app and start over. The app should not be needed in the first place. I finally got the app to start the charger and then the application crashed. I was worried the charger would stop, but it didn’t. The app is 100% unnecessary and I have no confidence the application requested card details or personal details are secure and will not be sold.

In short, frustrating application experience just to charge a car that made it take almost a half hour just to get started.

Was so excited when Francis started putting chargers across Oklahoma. Initially you had to use the EV Gateway app. Then they transitioned to “Francis EV Charging” which was better. Until a few weeks ago when I couldn’t pay by app, couldn’t pay by credit card or RFID and no one would answer the phone on a rainy night. Today I had to use one of their chargers and it still wouldn’t work but someone would at least answer the phone. They acted like I never had an account with them and had me set up a new account. I lost my wallet balance in the old app I guess. Anyway tonight I see that there is a new different app called “Francis Energy”. There is no excuse for them to not update the previous app to say it had been discontinued instead of just abandoning it. Really frustrated. Will update this review in the future if my experience with their chargers improve.