Ford Interest Advantage 4+

I wanted to believe that the new updates to the app would make it better. I’ve never read so many negative reviews on any financial app. I understand why. I went in to make a financial deposit investment today which worked fine, but when I wanted to see any history or any details on my account it doesn’t work! At all!About the only thing you can get is the balance on your account. No details. it’s hard to believe that they’re posing this as a functional app. I wondered why I didn’t know about it before now, and I guess I understand why they don’t market it. It just simply doesn’t work!

Thank you for taking the time to review the FIA app. We apologize that it doesn’t satisfy your expectations. As FIA is an investment product, it does not have the same functionality as a traditional banking app. We recognize this may be frustrating. The app does have the following capability. Three months of transactions are visible in the Activity tab. Each transaction can be clicked to view additional details. Transfers between multiple FIA notes are an option. A history of recent bill payments and investments are available by clicking on the Recent tab found in the menu bar. AS you confirmed in your review, remote check investments are a feature. Profile information is managed through the Online Access tool, as are all external transfers. If you need assistance with the app in the future, please contact our Investor Center at 800 -462-2614. We appreciate your investment in the FIA program.

I have a FIA account. I know this is not a Ford Credit app or FordPass app, so I’m not confused. For Ford Interest Advantage account owners, this app is only good for viewing your accounts balance and maybe depositing checks, but I’ve never tried that. You can’t transfer funds between accounts, like you can on the website.

Also, the app forces you to login with a password, every time. You cannot use face recognition. So on top of being functionally useless, it’s difficult to use as well.

It seems like people have been complaining about this app for many years, with no improvement. So if you have a Ford interest advantage account, recognize that you will only be able to check balances and not much else.

Thank you for taking the time to review the FIA app. We apologize that it doesn’t satisfy your expectations. The primary use for the app is to review your note balance and to invest checks with remote capture. All other transfers and requests should be performed using Online Access. We are researching ways to enhance the user experience with our service provider at this time and would like to offer services that meet the needs of our investors. We appreciate your investment in the FIA program.

You know it’s one of a kind when support says to use your phone browser as the solution. Security is so strong I can’t answer the automated questions produced by some tool based on my life background, and no one can reset the app to let me try again. <insert heart emoji here>

The positive is I will save more due to frustrations with the app, and money will be safe since I can’t log in myself from the app.

Thank you for taking the time to review the FIA app. We apologize that it doesn’t satisfy your expectations. As FIA is an investment product, it does not have the same functionality as a traditional banking app. We are researching alternative options for identity verification and enhancing the user experience with our service provider. Remote check capture is an available feature for investing checks, but we recommend using Online Access for all external transfer requests. We appreciate your investment in the FIA program.