FoodTec Delivery IQ 17+

Decent, but needs some updates

My first thing is that the app is not designed to fill the screen of my XS Max which is annoying because customers grab the black edges and then try to sign but then have issues with the screen registering their finger strokes wrong because there's multiple fingers on the screen. Also some people want more space to sign their name and I have the extra space but the app isn't using it.

The app also needs to implement swiping between screens to go back. My phone's huge. I hate reaching up. It's the ONLY app that doesn't let me swipe to go back.

Lastly, if the app is using Apple Maps within itself then why are the pins always dropped in the wrong location, but when I actually map the location in the Apple Maps app the pin drops in the perfectly correct spot? Clearly that's an issue with the app and not with Apple Maps. This needs to be fixed. It's constantly making it hard to find addresses!

Great app

This system is great for delivery drivers, one button press and it enters the the address into your gps for a quicker start to save time. The store can see where i’m at while driving and that’s good so they can know when I’ll be back. My favorite tool is the text message option that auto-fills a message saying that I’ll be there shortly which i send 2 minutes in advance and also the ready message that i send on arrival, which saves time and sometimes keeps the customer’s dog from barking because they expect and open the door while I'm walking up. There is also a button to dial the customer with one press which is excellent because manually typing phone numbers is really annoying and has room for accidental error. This app makes the job easier and faster for customer service.

Developer Response ,

Thanks for the feedback. If you send us an email at deliq_support@foodtecsolutions.com, we'd gladly discuss your suggestion with you.

Please help with navigation

The last two shifts I’ve worked my navigation on the app does not work. I tap the little symbol for navigation and I get it to come up and try to press “go” and nothing. My google maps app works too as does Waze.

I’ve tried restarting my phone, uninstalling the app and changing some of the network settings. I did the new IOS update the day before it started not working for me. Not sure if that is the reason. Other than this problem I’m having I like it. I agree with the other review that said put a no tip option that’s about the only thing I can think of that should be changed. Main thing I am personally concerned about is navigation.