Fontainebleau 17+

For a brand new resort, trying to establish themselves as a premium brand, they skimped on their app development. It’s a little slow to respond when you click on buttons. This is my second stay here and the app hasn’t worked well. Receive random 400 errors. The “mobile key” option didn’t work on first visit, and haven’t had a chance to use it this trip since my reservation disappeared rom
The app after the first night. The staff checking for room keys for access to the elevators didn’t even know it existed, let alone how to scan it. Also, the restaurants don’t have hours listed.

I assume that this isn’t happening to everyone or the reviews would be worse. But for me, I’m unable to type anything in the confirmation number field for MY STAY. Even cutting and pasting the confirmation number in the field did not work (my usual work around). Unfortunately the resort website is listed as the developer website so impossible to report problems with the app other than via reviews. Wasn’t expecting this for a brand new major hotel’s app. Using iPhone iOS 17.1.2, iPhone 13 Pro Max.

Spent an hour trying to book a reservation with this property. Website is a joke - called and they suggested the app. It’s basically the same horrendous website inside an app. Slow to respond. Bad design and layout. Doesn’t save the booking in a cart so when it fails you start all over again. I have entered all my info 8 separate times and it just does nothing. Your investors should know how much money your are losing. A hotel that can’t book reservations. So disappointing. Was really looking forward to checking out this new hotel. I would never stay at a hotel that can’t figure out simple technology.