FNP: Gifts, Flowers, Cakes App 4+

Pros: Customer service is quick- I raised a query about delivery time and got a prompt reply. Ordered a cake to be delivered (to India) on friend’s birthday- on time delivery, cake looked just as good as the picture and apparently tasted great!
Cons: (User from USA) App has a few issues: profile details couldn’t be updated, contact us/help categories on the sidebar redirect to orders page, no clear contact details available- also don’t see an option to edit order or cancel. Only saving grace is that my credit card payment went through their app but not the website itself!
In essence, ordering process is a struggle, but the result is more than satisfactory.

Dear Customer ,

We are happy that you are happy with service , thankyou for sharing this with us . Regarding the glitch in the app please share us your contact details to help@fnp.com , we will get this resolved for you .

Team fnp

I had placed a gift order that included a box of sweets and a book for a very senior person, however to my surprise only sweets was delivered whereas the book was conveniently ignored stating “hold” status. We found it very strange but thought it could be delayed due to current COVID issues. After few days we kept tracking and it showed the same status. After raising concern we were told that the book was out of stock and we could select some other book. Firstly nobody informed us that the book was out of stock nor did it state anything when we placed the order and paid the appropriate price. Secondly we weren’t consulted again to deliver only sweets without the main context (which is the book) which is a very embarrassing situation for me when the person if at all receives the second part of the gift. I was called only once without any prior notice when I was on a conference call and these people feel they have done their own part by sending a mail that I wasn’t reachable. When I responded (again on email as these people only
send one liner emails with different person each time) that you need to call again as I wasn’t expecting your call not was a time given to me, there has been no progress till date. The gift was supposed to be delivered on 19th and till date it’s appalling that nobody cares as they have already billed me for everything without completing the entire delivery. Ridiculous customer experience!!!!

Dear Anshulldt,

We apologize for the inconvenience caused. Kindly share your order number to help@fnp.com , we will get this investigated. We sincerely apologize with you .

Flowerly Yours,
Team FNP

My recent experience with FNP has been nothing short of terrible. I placed an order and, due to an urgent change in my plans, needed to cancel it almost immediately. To my dismay, FNP refused to issue a refund despite my prompt request and adherence to their cancellation policy.

Their customer service team was woefully unhelpful. Every attempt I made to resolve the issue was met with vague responses and a distinct lack of empathy. It seemed that no matter how clear and polite my communication was, they were determined not to assist. They offered no reasonable explanation for why a refund was not possible, nor did they demonstrate any willingness to rectify the situation.

This lack of transparency and customer care is deeply frustrating. It’s evident that FNP is more interested in holding onto customer funds than providing a satisfactory service. Their disregard for proper customer support and fair business practices is alarming. Based on this experience, I would strongly advise potential customers to think twice before using FNP, as they clearly do not prioritize customer satisfaction or adhere to basic standards of fairness and professionalism.

Dear Muheb Fazli,

We apologize for the inconvenience caused. Kindly share your order number with us, so that we can look into it and get back to you with a resolution.

Flowerly Yours,
Team Ferns N Petals