FleetSharp 4+

Great idea, poor implementation

The app has obviously not been stress tested in a beta mode before release. Clicking the “help” button within the 3 dots settings menu crashes the app. Setting Geofences is a pain, and there are a variety of situations where it will erase an incomplete geofence if you click the wrong thing. Then for general use on the browser it’s also pretty cumbersome. I was hoping for a more streamlined product than samsara, but it’s still not great. When generating an API token for use with other products, the API token doesn’t display the full list of characters, making it impossible to pull this token. Admittedly, I’m trying to do this on my iPad and assume there’s a problem with the webpage display preventing this, but the company should be aware of how many managers use an iPad for work on the go, and make it iPad-friendly. Look, beta testing as a process is not optional for apps. Just like in the video game industry, release of a half-baked product can do more harm to your business long-term than delaying until it’s truly ready. It’s too late for that, but fixes need to be implemented asap

Edit: I checked version history and hot dang, this app has been live for 2 years and there’s still this many bugs?? Dang. Cmon guys

Glitchy at best

I hate to leave a bad review on anything, but this is a service I pay monthly for and I would expect better. The app shows my truck in erroneous places on the map. They take forever to load and I always have to delete and re install the app because it stops sending me geofence notifications. This is one of those apps you really wished would work but is a big let down.

Developer Response ,

Thank you for taking time to leave feedback on the app. We're disappointed to hear you're experiencing issues with the app providing your location. We need more information from you to locate your account and help get this resolved for you. Please contact us at 1-844-498-9450 or by email support@fleetsharp.com.

Zero access to customer service

…even if you want to increase the number of trackers. You will not get a response from this company. We used them for over 2 years and needed to add trackers and literally couldn’t get a call back or response to emails. Nothing. Had to cancel and go elsewhere (Clearpath - although their app isn’t as good - at least had customer support!)