First Internet Bank Mobile 4+

Decent app from good online bank

I don't know if I've even been to Indiana but I've had a 15 plus year relationship with this bank and I've always been happen with them for basic banking, bill pay and savings. Then the few times I've needed help they are easy to get on the phone and assist with the issue.

The banking app has been good from the start. I really liked they had a camera login system years before touchid and face id. It gets the job done with check deposit, transfers and bill pay from the app.

Developer Response ,

Wow! Thank you for your loyalty over the past 15-plus years. We’re delighted to hear you’ve been pleased with your banking experience for years, you like the app AND that you’re happy with our customer service. We look forward to assisting you in the years to come!

Only one issue

I use the app primarily for deposits. I use a similar app for another bank. This one works fine most of the time, but it’s needlessly inconvenient compared to the state of the art app provided by my other bank. First, you shouldn’t need to write “mobile deposit” on every check. Second, this app regularly requires you to check perfectly good pictures for readability. Almost all the time, these requests are a waste of time. I assume the app has simply been programmed to ask you to check your check pictures all the time, which is a waste of user time and effort. Finally, you shouldn’t need to frame a check then hit a button when you’re ready to take a picture. My other bank just requires you to frame the check and then it’s app takes the picture for you when it likes what it sees.

1st IB is a great bank. But, it’s time for an app update.

Why can’t we use the great money management features on the app!?

I have been with first IB almost since the beginning. And I have always been a fan and an advocate. But I gotta say, the fact that I still need an external budgeting app on my phone (with the related account sync problems) when the First IB mobile website has a great money management app is beyond me! I am hoping you add the money management functionality to the app. But there is a good chance I will be switching to a competitor that has this already baked in.

Developer Response ,

Our apologies for your frustration with the app. Your feedback has been shared with our IT team, but we’d love an opportunity to speak with you directly. Please call us at 1-888-873-3424 and ask to speak with our Vice President of Relationship Banking or email us at bank@firstib.com with additional details so we can help you further.