First Horizon Mobile Banking 4+

I have no complaints about the ease of using the app for payments, checking balances and seeing transactions in my checking account. Everything works well except for transactions in my HELOC account. The system lags by 2 days; however, I believe the balance updates immediately. Anyway, I have had several instances that transfers between my HELOC and checking accounts didn’t show up immediately and I ended up entering them again and then having to wait days to correct the situation. This caused much anxiety during a recent home renovation.

893523, Thank you for reaching out to us and sharing your feedback! Posting times of transfers can vary by time of day and other factors. For transfer cut off times or to share additional feedback, please give us a call at 800-221-6512 (Monday-Friday 8am – 6pm, Saturday 8am – 4:30pm). ^Henley

I was recently hacked. I’m not 100% sure where the hack originated, but I think it was in my email. I have been working VERY HARD to repair my accounts and protect what’s left of my private information. So I went to the bank and got new account numbers and got that all squared away. Then when I logged into the app, it showed only my old accounts. After a thirty minute call to First Horizon, I got my online/digital banking password changed and my preferences changed to reflect my new accounts.
The problem is that I was not able to successfully complete this step in the app. When I tried changing my password, the page would automatically change what I typed in to a long string of random characters. Over and over again this is what happened when I tried the process from the app. In short, I did not feel safe using this app anymore and deleted it from my phone. I guess I will have to use the web interface only from now on. This has caused me a great deal of anxiety and stress. I guess I’m just glad I can login somewhere.

Hi warrbtch666, we are sorry to hear that you had this experience with our mobile app. We are glad to hear you were able to resolve this issue inside our banking center, and we will document your feedback to provide to our technical customer support team for review. Thank you for your vigilance! ^Mike

I’ve been using first Horizon bank for years now off of my laptop. It works flawlessly. I attempt to use the online mobile app on my Apple phone and it is a complete joke. I have a background in programming and IT work. I have never seen such a confounding stupid app that is so poorly supported. It does not even make sense that with all the bad reviews on the app that the guy in charge of this even still has a job with the bank. I’m sure since it has 20 people write in that at least works on their phone he is satisfied that there is no need to improve it.

What you’re going to really love is, after my post that they’re going to say how sorry they are about my experience and they’re going to look into it. Apparently they haven’t done so for the past thousand users writing them the same thing lol

Either that or a two dollar programmer in some country so that they can save a couple extra dollars instead of investing in a professional app that universally works on 80% to 90% of devices out there.

Thank you for reaching out and sharing this feedback with us Rock8ender. Customer satisfaction is a top priority here at First Horizon. We value your feedback and make it our goal to address any concerns brought to our attention. We understand your frustration and would like to address and discuss your concerns further so we may handle them accordingly. Please call us at 800-221-6512 (Monday-Friday 8am - 6pm Saturday 8am - 4:30pm). We look forward to speaking with you! ^KT