First Command MobileCommand‪™‬ 4+

I have to say, being with FCB had been one of my best experiences in my banking history. Since 2003 I start my investment account; and banking for more than 15 yrs. But since 6 months my experience to access my account thru the web and, specifically thru the app, has been horrible. Trying to guess between hackers sweeping your funds or bills paying automatically or look up for transactions to reconcíliate my budget is a pain. To this, adding the inconvenience by not having a live person during non-working hours to work with those issues is just unbelievable. Then I get a response to contact a representative during business days and times. Most of the emergencies occur during non-working hours.
I hope FCB takes these issues seriously, solve in a promptly and efficient manner. If I cannot access my account every time I want; why having it?

I’ve been a FCB customer for over 15 years. The single thing that kept me here in the early years was the web banking capability. In the early 2000’s it was the best. Over the years others have absolutely caught up. Now that many of us use mobile more and more, I have to say this app is the worst. Biometrics work one minute and don’t the next (this is bulletproof for me on all other apps). The check deposit feature is buggy etc... If the first thing I get as a customer is a crap log-in experience I’m already frustrated before I can navigate everything else. Fix this app, I’m close to closing my account as I have no use for this sort of interface.

Do you love not knowing what your bank balance is? Do you love not being able to deposit your check because the app won’t open? Do you love never being able to log in to the app or the website for all your financial needs? Then First Command is for you!
However, if having a working system is important to you, if being able to see or access your bank accounts on a regular, dependable basis, if communication about outages is important to you, then move along.
It’s 2023. It is unacceptable that the technology is so behind or never works. If First Command would address these issues, communicate when outages happen or apologize for the constant issues, that might make them look a little better.
For a company whose platform is serving people who have served, you’d think actually being squared away and just having working systems would be important. I do not understand how this organization cares so little for the service members that after all of these same complaints, nothing improves, nothing gets fixed, nothing works properly.