FinFit 4+

I have had the app and card that goes with it for about a year until I had a problem.
There is no way to get in contact with a human!!!
I had a situation that caused my card to be locked. I couldn’t find a way to get another card through chat, (referred me to phone number) phone (referred me back to chat). Both place you on hold for about half an hour before unceremoniously disconnecting me.
After a few emails the phone number in the app was replaced with a toggle to lock & unlock my blocked VISA debit card. VISA customer service referred me to the bank that issued the debit card.
If you didn’t know VISA uses out of country 3rd party support services.
So to sum it up I didn’t have a problem until I did have a problem and couldn’t get human interaction for help which made the problem worse.

We are so sorry to hear about this experience with our bank card services. There are multiple ways to get a hold of a FinFit agent for assistance. If preferred over live chat or phone, please email us at ffcustomerservice@finfit.com and we will be happy to assist you!

It takes forever to load and you have to verify every time you click on something which is aggravating. I have to use the web browser most of the time because it won’t load

I understand two step verification but if I go on the web browser it doesn’t do it for every little thing I click on like the app does.

Thank you for your feedback! We are continuously making improvements to the app, including improving our security measures (two factor authentication) to keep our customer's data safe.

FinFit saved my life. I love FinFit. Truthfully they work with you on everything and provide means for you when it feels impossible with other institutions, the set up for it to pull out of your paycheck is amazing, the refinancing options, the leniency, the rewards… everything. It’s a true hidden gem.

Hi Ashley, thank you so much for taking the time to share your feedback! We are especially happy to have been there to help when you needed it the most!