FAX from iPhone & iPad App 4+

Watch out for auto renew

Purchased one week of faxing in a pinch and of course it kept charging me $3.99 weekly without my permission. Working with Apple Pay now to dispute. When purchasing I was very vigilant about not allowing such a thing to happen and watched every box I checked. They likely count on us being to busy to notice till after we are charged several times. I’m tired of such business practices!

Developer Response ,

Please note that App Store subscriptions cannot be activated without user's approval - it is impossible to start a subscription without authorization. App subscriptions will automatically be renewed if they are not canceled more than 24 hours before renewal date. You can cancel the app subscription in your iTunes Settings (deleting the app will not automatically stop your subscription). Please kindly refer to this video tutorial: https://www.youtube.com/watch?v=dTYOGxocu2o. You can also follow these steps to cancel your App Store subscription: 1)Start "Settings" app on your Home Screen; 2)Tap your Apple ID at the top of the screen, then tap 'View Apple ID' button; 3)Scroll the screen down and tap 'Subscriptions' button; 4)Tap the subscription you want to cancel; 5)Tap 'Cancel Subscription' button at the bottom (or 'Cancel Trial' button if trial subscription was started) and then tap 'Confirm' button. If you don't have 'Cancel Subscription' or 'Cancel Trial' button on the subscription management screen, then your App Store subscription will not be automatically renewed once over. This manual with screenshots is also available on the Apple Support page: https://support.apple.com/en-us/HT202039. Please kindly contact our support team at support@bpmobile.com if you experience difficulties in canceling your app subscription. We will be happy to assist you.

Fax credit purchase NOW a subscription

When I purchased this app you simply purchased a block of credits in order to send a fax. I only occasionally send faxes so the thought of having to occasionally purchase some credits was acceptable. The app developers have to be able to make some money from their efforts.

I just tried to send a fax and now you must enroll in a minimum of a one week subscription plan (that automatically renews unless cancelled 24 hours prior to expiration) in order to send a fax. If this new plan had been added as an option I would be ok with that but to now force this new money making scheme onto previous customers is unacceptable. I will find another app where I can pay as I go.

Just want to make sure everyone knows what you are getting yourself into with this new required subscription service.

Customer service is horrible

I have used this app for a couple years. Every time I attempted to send a fax to someone to a dedicated fax machine, they were unable to receive the fax. I would end up sending a picture to their email. Finally having enough I attempted to cancel my subscription which was a 3 month at a time subscription. Not only did they not cancel the subscription, they started pulling a weekly subscription from my account!!! Believing they were reputable and having been going through numerous medical procedures, I didn’t follow up to ensure it was being cancelled. I checked today as I was reconciling the few months of statements and THEY completely IGNORED my cancellation request and CONTINUED to charge me!!!! On top of all this, there is no customer service number to even call and get things squared away!!!

Developer Response ,

App subscriptions will automatically be renewed if they are not canceled more than 24 hours before renewal date. You can cancel the app subscription in your iTunes Settings (deleting the app will not automatically stop your subscription). Please kindly refer to this video tutorial: https://www.youtube.com/watch?v=dTYOGxocu2o. You can also follow these steps to cancel your App Store subscription: 1. Start "Settings" app on your Home Screen and tap your name on top of the screen; 2) Tap Subscriptions' button; 3) Tap the subscription you want to cancel; 4) Tap 'Cancel Subscription' button at the bottom (or 'Cancel Trial' button if trial subscription was started) and then tap 'Confirm' button. If you don't have 'Cancel Subscription' or 'Cancel Trial' button on the subscription management screen, then your App Store subscription will not be automatically renewed once over. This manual with screenshots is also available on the Apple Support page: https://support.apple.com/en-us/HT202039. Please kindly contact our support team at support@bpmobile.com if you experience difficulties in canceling your app subscription. We will be happy to assist you.