FACTS Family 4+

I have used this app (previously RenWeb) for 8 years. I always thought it was okay. Not terrible & not amazing. Hoped for some better functionality, but if it would just go back to how it worked 2-3 years ago I could live with it. Now I am constantly logged out. I seriously think I was originally logged in for 4 years. When I do get in half of the functions give me an error. It keeps making me change my password only to log me in and then say 404 function not found. I also get told to clear my cache which I have done multiple times with no success. I have reinstalled. Your app is useless if I can’t even get a simple phone number from it when I need it. Please make your app usable, especially in August when everyone is back to school. You have made it completely useless.

Please pay SOMEONE to fix the bug that constantly logs parents out and then says the log in info isn’t correct. I have 10,000 things to do a day as a parent and wrangling this app (we are required to use) should not be this hard. I keep trying to log my parent volunteer hours (which shouldn’t be buried under the family icon) and it shows a check mark and “insert value” under description. Simultaneously the keyboard vanishes so you can’t type. Then if you pull up the keyboard the cursor moves out of the box you need. You also can’t select the check or the option below it. None of my hours have been logged despite trying several times on my facts iPhone app.

Our family is required to use this app to check assignments and grades for our kids. I’m constantly getting logged out and then prompted to enter the correct login info…which has always been the same. Every time.

The new version is practically the same as the last one, just with slightly more attractive buttons (at least from the user interface perspective). After working all day, homework with the kiddos at night, chores, dinner, etc. the last thing I want to be doing is losing a battle with the very app required to get the dang things done.

I’d love to like or even tolerate this app, but instead, I’m typing this review out of both historical, and real time, frustration due to being currently locked out (again). Please improve renweb before my breakdown becomes imminent 😭😅