Factor_ Prepared Meal Delivery 4+

There are so many reasons to sing Factor’s praises, but I’ll keep it succinct. Factor saves me *so much* time between driving into town (and the gas expense), shopping, prepping, cooking, and washing dishes that it effectively pays for itself. Time is money and Factor saves me a ton of time so it’s definitely worth the money, to me. I also love it because of the variety of dishes they have available to select from. It is super easy to change weekly deliveries or add additional meals or add-ons. The food is actually pretty decent, but especially for mass produced food. The food is so well vacuum-sealed that every meal they send can last 7-8 days in the refrigerator, probably longer if it’s not seafood…who knows? But, that is besides the point because you’ll come to a point rather quickly about how many meals you need to order based on your habits. Thank you, Factor, for helping me reclaim a good chunk of my time, helping me eat delicious and healthy food, and for only having to wash a fork (maybe a steak knife) after each meal.

Factor will only tell you what they want you to hear in the ads they post everywhere but most of it isn’t really true. Like when they say their meals are less expensive than going grocery shopping, that would only be true if you order once a month, otherwise in total you could be spending almost $1000 a month rather than spending maybe $300-$400 a month at the grocery store. And when they say you always get the meals you will love and can customize them, that’s only true if you set a notification to remind you when they are going to charge you for the box because otherwise they send you whatever they think you should have and half the time it’s not stuff you like. I live in military housing and have seen multiple people on the facebook page giving away factor meals because they didn’t like them. Sure they’re healthy but that’s pretty much the only upside to them. Their customer service is also very rude and cold with customers. I called because they charged me $287 (and this is how much they try to charge me per week which is why I cancelled the membership) and they just told me repeatedly that they couldn’t give me a refund because I reactivated the account which I did not. I was actually in the hospital the day they said I did. And when I kept trying to explain that someone else must have hacked in and reactivated it or something they literally hung up on me. Sorry for the long rant but if you value your money DO NOT USE FACTOR!!

The food is hands down really good and can accommodate different diets. However the app is frustrating to use. It’s not smooth moving around the app at all. If you hit the back button on a page it takes you back to the main screen and not the previous page. When your meals are ordered for the next week you can go view it on the main screen, it takes you to the orders history tab with a different layout. It’s sometimes difficult to edit your meals and save it.

Also, my biggest gripe is that you cannot view meals you have rated. I just finished speaking with customer service where they confirmed there is no way to view this on the app or website. They were able to pull a list of meals showing as my favorites that they said is used for the auto meal references for upcoming weeks. However that list is inaccurate. It was missing meals I love or always order and almost everything on the list I did not like (short list). So when you rate meals….it’s all for nothing 🤷🏽‍♀️. I was told to look at my order history to see what I ordered in the past (at least 10 weeks worth of meals) and remember what I liked/disliked 🙄. Other meal boxes have this option for the customer to review at any time without contacting support. This helps with future orders. For the amount of money spent the app and website should be better.

I’ll be writing down which meals I like in the mean time if I choose to stick with them.