EverBank Mobile Banking 4+

I actually preferred the earlier TIAA version of the app. Most notably is the change to the opening screen. Previously, the app opened with a display of the user’s total bank relationship, a total of the check, money market and CDs, followed by each accounts balance. Now it displays only the individual accounts. Why not continue to summarize the relationship instead of requiring the user to do the math?

It seems the more I use the app, I see shortcomings. Frankly, this is unacceptable in an online bank. The entire app experience feels amateurish, not a good impression. I have a large relationship with this bank, were it not for having a local branch I’d most certainly move to another online bank.

The TIAA app was not great but it was better than this. UI is horrible. Plenty of rendering problems and other display and functionality faux pas. It looks and behaves as though it was developed by a high school kid in a garage. Offering “new” (which it isn’t) functionality does not mean anything if you can’t do it properly. They have had over a YEAR (and they were still very late from the original transfer date) to get it together but still couldn’t produce. Why did you ever sell to TIAA in the first place? Everbank to TIAA then back to EverBank. What a colossal waste of a merger and time. Customer service is still a problem since half of those on the phone don’t know what they are doing. The other half behind the scenes can’t respond to requests correctly. It’s as if they don’t have any critical reading, writing, comprehension, and communication skills. I have over a million dollars in this bank and am always looking for another home to put it.

After having to deal with TIAA's horrible site and app since opening my account in January, I am relieved to see a nice functional app. It has everything you need to manage your accounts, it's simple and the UI looks good. Love the tile view on the dashboard. The app can definitely be made to offer smoother screen changes and loading, but it's a great start!

I APPRECIATE SO MUCH, that the announcements are at the bottom. I don't know why so many apps have it at the top pushing down your account infomation.

Note: would love it if we could keep all account tiles permanently expanded on the dashboard screen.