Ethiopian Airlines 4+

I am very proud of your app service. easy peasy lemon squeezy to to navigate; very fast for searching flights; convenient to use in which we can be able to see different prices for different days at the same sight that we don’t have to search back and forth to modify other flights for the better price or days of flights, even the largest travel company doesn’t have this much convenience. just love it and very proud.

I had an extremely disappointing experience with Ethiopia Airlines. I booked a direct flight online, and after making the payment, the flight was cancelled. When I reached out to customer service, the agent named Ermias informed me that I needed to pay again, nearly double the original price, to rebook the flight. Unfortunately, I mistakenly paid the additional amount. To make things worse, the new flight I was rebooked on was not direct, but had multiple connections.

I emailed them requesting a refund for the additional amount I was charged, but their response was frustrating. They told me that refunds cannot be issued online and that I would need to physically visit their office to resolve the issue. This lack of flexibility and poor customer service has made what was already a stressful situation even worse. I’m extremely disappointed with how Ethiopia Airlines handled this, and I would caution others to be aware of their refund policies and service.

I did not use the app to book. I couldn’t check in, get seats, or get a boarding pass with the app. It kept giving me a technical issue message. I called there customer service line to have my call dropped twice before speaking with someone and then that call was dropped. So then after 4 tries I actually completed a conversation with an Ethiopian Rep who was professional and very helpful and received my seat assignments. I tried to check in on the website and on the app but had issue after issue, therefore I was not able to get a boarding pass. Their website is also very difficult to navigate. The people that work for Ethiopian seem very nice and professional but the company seems to have serious issues with online technical aspects. Please get a better IT department.