ESPN BET Sportsbook 17+

Good app, Horrible customer service

So I just joined the app recently and they gave me bonus bets after my first bet settled , which is amazing. I placed 4 bets and I won two bets. One over $1,000 and one over $500. I requested a withdrawal and i have been waiting 4 days for my money and worried i will not get it. When you contact customer service they just say that there isn’t a time frame and due to the excitement of the app they are working to process withdrawals. How is there no time frame when it said my withdrawal would be reviewed within 24 hours. 24 hours turned into 72 hours + of waiting. Then what makes it worse is that i told them i wanted to use that money to pay for something and was told it would take 72 hours and after that chat my account was temporarily suspended for my “well being” . All I want is the money I earned because I took time into placing those bets to win money for myself to help myself out.

Developer Response ,

Hey there- Sorry you are having issues. Please contact us on X @ESPNBetHelp and we can assist you from there as well. Thanks. -ESPN BET

Waste of time. Not better than Dk or Fanduel

Literally a waste of time. Just stick to fanduel or DraftKings because they are so incompetent it’s ridiculous. Been waiting over a week now for 150 cash at counter pay out. The problem is it say 48 hours to pick up but I’ve been waiting since last week. I’ve notified them multiple times just to here it take 3 business days(mind you they had option to withdraw to bank). Once I voiced my frustrations instead of help got constant automated response from agents. When I could have simple tried a different withdrawal method but I didn’t want to wait longer than I’ve been waiting. Plus app literally has nothing that makes it seem better than any other Sportsbook. Theirs is actually more limited depending on the sport vs. Fanduel and Dk but w.e only join because a friend told me and now we both have been waiting a week now for out cash at counter withdrawal. P.S I came from barstool and it was never this delayed. They are not true to there word and I dislike that about an company that handles my money. Could have literally not went thru the account remaking process which required me to wait on support to unlock my account just to turn around and wait for my money lol waste of time literally!!!!!

Account Locked, Won’t Mail Funds

I’ve been in touch with customer support multiple times attempting to entirely close my account after they locked my account and prevented withdrawal. I still have not received my account balance. A simple mistake of signing in while on a VPN caused them to require ID verification. They shamelessly farm this out to a third party, creating a lack of trust, and have corresponded with me over the old barstool domain, which at this stage may be of differing ownership. They expect stringent IT practices of their customers, but this isn’t reciprocated. Avoid unless you want robbed.

Update: I was prepared to capitulate to their requests. I finally received confirmation that the 3rd party verification link received via email was legitimate through support chat in app. Today I see my account is closed (which we agreed to months ago coupled with mailing of my balance). After months of effort I’m tired of talking to support. I just want my account balance, which I still don’t have, and question if I’ll ever see.

2nd Update: I reached out to support, and the balance mailing request has been made again. Will keep prospective customers updated through this review.

Developer Response ,

Hey there- Sorry to hear you are having issues. We are happy to help with this or any other inquiry you may have. Please contact us through live chat on the app, on X at @ESPNBetHelp, or at support@espnbet.com, and we can assist from there. Thanks. -ESPNBET