eSky - Cheap Flights & Travel 4+

Scam

I booked four tickets, when purchasing the flight they don’t give you the option to choose seats and they don’t assure you whether or not you will have seats, so you may run out of available seats when boarding. One of the travelers contracted COVID-19. I bought comprehensive insurance (allrisk) that guaranteed my money back in case of illness or missed flight. I spent two weeks trying to contact Edistinos company but they didn’t want to help me. They asked me for many documents, according to them, to justify the illness. Anyway, I sent all the documents they asked for and they didn't respond in time until I had to write to them again to find out where my case was going. With one day left before boarding, they sent me an email telling me that the case would pass into the hands of the insurer Allrisk. When I contacted them, they asked me for more documentation and at the end they told me that they won’t cover the loss and I will not recieve a refund even with all documentation in order. So we missed the flight and lost the money. awful!

Developer Response ,

Thank you for your comment. We are very sorry for this situation, but eSky has no influence on the solutions proposed by the airline. All refunds are made with the consent of the airline, based on its procedures and terms and conditions. We do our best to help each customer. Unfortunately, we cannot find your booking based on the description alone and relate to your comment. So that we can verify your request and provide all information, please use the contact form: ttps://www.esky.com/about-us/contact, select the appropriate topic, and then provide the eSky booking number and describe the case. This will enable us to analyze the comments and provide the necessary information.
Best regards,
eSky

Horrible app

I booked one round trip with 4 planes. The app doesn’t allow user to add tsa precheck AND it never sent any confirmations to my email, which I requested several times. There was no way to get a boarding pass either. It does not send boarding passes to apple passport.

At the airport when I purchased my baggage transportation, I found that my seats would be assigned at the gate—even though I purchased them months earlier. This meant I was stuck at the back of the plane and loaded last. I am deleting the app and posing my experience in every outlet I have available.

Dishonest

Fist, this company holds itself out as being representative of particular airlines and offering various expensive insurance options none of which the airline is aware of. Any attempts to contact the company, even in response emails sent by them
to you, go in vain. Having failed to communicate with eSky the next step is to contact the airline directly…at which point eSky threatens not to honour the very expensive insurance because the passenger has communicated directly with the airline. There is either inherent dishonesty in this approach or a callous inefficiency. Either way not on!