EllieGrid 12+

Pals who take meds - listen up!

I have been searching for the best way to store, organize and carry my meds and until this point, nothing has met my needs.

I’ve used everything from weekly pill box organizers, ziplock bags, satchels and dob kits. I looked into the Hero, and it was nearly perfect, but as someone who was always on the go pre-pandemic, it didn’t offer the ease or mobility to throw in my bag to pack up and go if I pleased.

I stumbled upon EllieGrid - a different kind of smart pillbox - and I am STOKED about it. Not only does it hold over a month’s worth of all of my prescriptions, through the connected app it can set audio + visual alarms/reminders, track compliance, build reports to show your success and patters for caregivers, and even remind you to take supplements that may not fit into the grid.

I’ve been using elliegrid for about three weeks now and its already been a game changer. I’m giving this a 4.5 star review because I’ve noticed a few small tech glitches, and I wish the refill reminders were programmable, but I was able to work around them. As someone who works for a non-profit based tech-startup myself, I understand the challenges of a new/small team, so I’m sure there is more to come with time!

Thank you elliegrid for creating (and sharing) this magnificent tool to keep my pills in check!

Wow! Thank you for such a thoughtful positive review! We are so happy to know that Ellie has been a game changer for you. We will keep in mind the additional feature requests and are working on resolving small bugs you might have experienced. Please feel free to reach out if you ever need anything.

This app is so buggy it’s ridiculous. Have had many issues. Here is just one example.

I open the box to take my pills knowing the notification time is coming up very soon. The box shows which pills to take. I take them and close the lid. After closing the lid I decide to check the battery level in the manner laid out in the instructions. I try three times before it works. I thought, oh dang, I’ll bet it was communicating with the app via Bluetooth and that’s why it didn’t work at first. Sure enough, I check the app and it didn’t record that I had taken the pills. Shortly after, the notification to take the pills goes off in the app. I open the app to record my taking my pills, but only one of the pills I’ve taken shows up in the list and it shows that there was no connection to the pill box for this pill. I push the button to show I took the pill, and my history shows it’s the only pill I took out of three that I actually did take.

If I had memory issues, I would NEVER trust this device and app. Who in the world would sell a medical device that’s so buggy? For me, I’ll still use it because it’s a convenient way to dispense meds and I have no memory issues, but I’d never ever let an elderly person with any memory issues use it. And for the price of the device, it ought to work flawlessly.

Hello, I am very sorry for this inconvenience. I would be more than happy to help resolve this for you.

In terms of checking the battery, the elephant is a cap-touch button, meaning it works when it senses a difference in pressure. You do not need to push down on it hard. For it to work, you must gently place your thumb on the elephant icon for 3-5 seconds.

In response to not all the pills showing up in the reports, it seems like the alarms are not synced correctly. Go to your setting, select Pill Box, Advanced Alarm Settings, and then scroll down until you see Alarm Synchronization. Alarm synchronization checks for any discrepancies between app and pillbox alarms. Then allows you to overwrite the pillbox's data to match the app's data (synchronize). Please feel free to reach out to us at support@elliegrid.com if you have any other questions.

The concept of this product and app is top notch, the product and user experience? Terrible.

The only way I can seem to get the box and app to cooperate in harmony is if I wait for the alarm to go off and open the box at that exact moment. If I use smart alarms and open the box within the window, it doesn’t always register that I’ve taken them. If I get a push notification and select ‘Take All’ the screen refreshes like I did nothing. No confirmation feedback. I have tried all of the troubleshooting steps to remedy these issues such as alarm synchronization, disconnecting and reconnecting to Bluetooth, even deleting and adding all of my medications. I have put way more time into this pill box than I should have because I really want it to work but I’m losing hope.

Was there any research or QA done for this product? How is this pill box and app supposed to simplify the medication adherence process if it’s just constantly gaslighting the user? Please pour all of you money into fixing this app, I’m begging you.

Hello, I am very sorry for your poor experience. I hope I can help clarify some things for you.

The app and pill box will only connect if they are within bluetooth range of each other. The compliance data will only be collected when the pill box is opened during the alarm window. If you are using normal alarms, the window is 15 minutes. If you are using a smart alarm, the window is as large as you make it. With smart alarms, the compliance data will show up in the reports after the set alarm time. If you open the pill box during the first half of the window, the compliance data will not show up until the pill box and app are connected and the alarm time has passed.

In terms of the notification not registering anything, I apologize you had to experience this. Once we were aware of the issue, we were able to get it resolved. Your notifications should be working as they should be.