eGovPH 17+

Thanks for finally allowing us Filipinos abroad to make accounts! I’ve been waiting long, but it seems the wait will be worth it. Problem though is verification for the short-sighted: We’re supposed to take selfies… WITHOUT glasses and STILL be able to read when to look forward, right, and left while the phone/camera is at a distance. Perhaps, an option for some audio-instruction will help here. I’ll try verification again soon.

Update #001: Tried again, but passport-recognition can be an issue. Just when I got the shots, the app timed-out and deleted everything.

Update #002: My account is verified! Yeah! (But I got while I got e-mail notifications of my account’s verification failing the 1st few times, I got 0 notice of the verification succeeding this last time, though. Still…) Quite frankly, I’m impressed with how the app works. The interface is well done, and the range of services seems quite good. Keep up the good work, and keep making it even better!

Update#003: Wow, that was a quick-response of an update! I’m the 1st in my family to make an account, so it’s good to know that the rest of my family (who are also near-sighted) will also benefit when they make theirs, due to my tries & your action. Thanks for your work! I’m looking forward to how this great app/resource of/for the Filipino people will develop. Keep up the good work! Excelsior!

We appreciate your insightful feedback! We're delighted to learn about your enthusiasm for creating accounts for Filipinos abroad. Taking your suggestion to heart, we are pleased to inform you that we have implemented changes, and users with eyeglasses are now accepted during the verification process. For any concerns related to passport recognition kindly provide a screen recording and email us at support@e.gov.ph. Your cooperation in this matter is highly valued, and we look forward to ensuring a smoother experience for you.

That’s fantastic! It’s wonderful to hear about the progress in digitalization, especially when it comes to essential documents like our National ID, PRC ID, and OWWA ID. I wish this digital platform will continue to improve because I am an OFW and we are using this platform here in Saudi Arabia to link all our information and ID’s including our passport and it has indeed been at the forefront of digital transformation, and their commitment to enhancing services through technology is commendable. Kudos & thumbs up FILIPINO IT👏🫰🤍

Thank you for your enthusiastic feedback! We're thrilled to hear about your positive experience with the digital platform, especially as an OFW in Saudi Arabia. It's great to know that linking all your information and IDs, including your passport, has been beneficial. Your recognition of our commitment to digital transformation and enhancing services through technology is deeply appreciated. Kudos to you as well, and thank you for your support!

Can’t get verified, finally went it the web app to login and it says “you are not authorized to view this page” on the web when you successfully login. Finally went to “eTravel” version instead on the web and registered from scratch with another email and seemed to have gotten a bit further down the line, but weird thing is, then when i try to use the new email on the mobile it says it can’t find an account with that email. So are they two different systems? must be. Hope i don’t waste $2000 dollars on plane tickets and get declined even though i acted in good faith and spent hours trying to be responsible and do the right thing with this app that doesn’t work. :(

Edit: Support got back 2-3 days later and told me specifically my error on my previous submissions - would recommend the software making the admin/application reviewer give a “decline reason” so users know what they did wrong without having to reach out. My issue was i needed to check the box “I have no middle name” even though obviously i do have a middle name, but my middle name is not displayed on my passport

Hi, We're sorry for any inconvenience you've faced. To speed up assistance, could you please share the details and a screen recording of the issue via email at support@e.gov.ph? We're eager to help and get things sorted for you! Thanks for reaching out!