eClinicalMobile 17+

It’s great to have the features that it offers, but what good does it do IF IT DOESNT WORK THE MAJORITY OF TIME?!? I’ve tried to point this out to our EClinical rep over and over, and all they do is make updates to “fix the bugs”. These inevitably create other “bugs”. The truth behind eClinicals in general, not just the mobile app, is that whatever program base they have is simply flawed from the beginning. It’s horribly programmed. If you could visualize the program represented by a tangible structure, I see it as a Dr Seuss drawing of a complex scaffolding that is thrown together and held together by mismatched materials and temporary fragile repairs. Anything and everything will and does go wrong with it. Perhaps when you signed up with them you were fooled by the nice format of the notes. It gives the misperception that it must be a great EHR. But the very first thing any EHR has to be is RELIABLE, otherwise none of the fancy features account for anything. The EClinical mobile app does not perform reliably enough to even allow you to use it, so you might as well not even have it.

Why would any EMR system create a mobile app that doesn't integrate with the desktop version? When a new patient schedules an appointment or requests an appointment, none of that information is visible on the mobile app schedule. Even blocked times don't show up on the schedule. Notification emails generate a link to a desktop version of E clinical mobile, that has zero functionality and requires use of the mobile app on the phone. oh, and don't even get me started on the wasted amount of time spent with the clinical work support team. It seems like they don't have any sort of seamless transition, warm handoff, or understanding of what happens between different components of their EMR. every call is like starting brand new and typically ends up without anything productive happening.

Great when it works, extremely frustrating when it doesn’t. Come to rely on it and out of no where it will just stop working- FOR NO REASON. Worked an hour ago- now it doesn’t. Have to stop your day and spend time making it work again. Trying to see patients but the app wants you to spend time with it instead. Have sworn it off multiple times but always come back because it does help your patients, esp adding photos to chart. Pretty much like all EMRs- we are here to service the EMR not patients and our time doesn’t matter.
….. Follow up - I tried to use Aggravated as nickname for this post but it was already taken!! I tied multiple use misspellings but they were taken too- as well as other negative words so I used positives words- still didn’t work- I’ll try none sense words- nope still didnt work so I’ll try positive works for title.