e& UAE 4+

If you try to change the expiry date of your Emirates ID manually, the Emirates App does not allow you to activate the keyboard to backspace and erase numbers. The App placed a date in that field so it would be logical to allow backspacing to correct the date.

Instead, you need to search for a blue highlighted date prompt in the lower left hand of the screen. It is barely visible. This is a clear App design error.

A client should be able to back space to correct errors.

Hi, thank you for sharing your feedback. We’re sorry to hear that you’re facing this issue while using our app. Please visit this link and fill the form so our team can fix the issue as soon as possible: etisalat.ae/contactus

We have used etisalat since we arrived in Dubai and yesterday was our third time renewing our phone plans. Unfortunately, yesterday experience was sadly disappointing due to the unprofessional , disrespectful behavior of your staff. First two times we need to pay 50Dhms for 2GB of data for each of our phones which totals 100. Last night , your staff , after processing our phones told us that 2GB will be 50 Dhms . Seconds after handing over her the cash she told us that we have 3dhms deducted from the balance that was just top up. She told us that we subscribed to something online but i am very sure i DID NOT subscribe for anything online via this phone. So after she told us that we need to top up minimum of another 50dhms to activate our internet data. As baffled and surprised as we were, we asked if she could kindly check again and that if there is anything she can do. But as unprofessional as she were, lacking empathy she just said we either top up with her or go line up at the machine. I am raising this case not because we had to pay 10 dhans more at the machine but due to her attitude, the way she was unprofessional and lack of customer service. Thank you

Dear Customer, your feedback is important and helps us to improve our services. For further assistance, go to our support section (www.etisalat.ae/selfsupport), open a live chat to speak to a customer service representative and file a complaint to quickly resolve the issue you encountered.

Get the marketing department’s grubby hands off the app, hire some experts and focus on user needs. This app does work okay if you can manage to navigate the sea of pop ups in order to view your bill/balance but the overall experience is incredibly spammy, tacky, borderline deceitful and more difficult to use that it was in the past.

The app seems to have been crammed full of annoying promos in the last couple of months. The most annoying one is on the Home Screen, where you click X to close the promo but the thing opens up again as soon as you scroll back up, which attempts to trick you into tapping a CTA when you try to close it again.

If you think this description is convoluted then imagine how bad the actual app is.

Hello, Thanks for the feedback. Kindly go to "My Accounts" select the account you wish to unsubscribe the service from then select "My Plan + Add ons" and choose the add-on you wish to unsubscribe then select unsubscribe. If the issue persists, kindly write to us at this link https://www.etisalat.ae/b2c/contact-our-help.html