Dryy Drop 4+

Unfortunately, Dryy offers pick up and delivery services to my apartment. Last Wednesday, as a first time user of this service, I followed the instructions noted on the locker for garment pick up, to include downloading the Dryy app. I received confirmation that my garments would be picked up Friday, August 6th. Following confirmation, I never received any further communication regarding the delivery. Today, August 13th, I called Dryy and was notified that pick up had not yet happened. I am very disappointed in the lack of communication and overall professionalism of this company. I have requested that the locker be reopened and my garments returned, as I will be seeking services elsewhere.

I think the service is great. It is easy to use and very convenient for those of us who don’t have the time to drive out to a dry cleaner. The app, however, could be improved. When any of my orders are completed, there doesn’t seem to be a way to track the order and receive the order completion notification via the app. I only seem to receive the order completion along with the locker/PIN via email. It would be nice if all this information was available within the app. It can be inconvenient having to sift through junk email for my locker and PIN information.

Honestly I almost didn’t use this service because of the bad reviews but I’m glad I gave them a shot. My apartment building has a DryyDrop locker set in the basement. I’d never heard of them but didn’t have any other options since it was a Sunday night when most dry cleaners are closed. I dropped three suits off in the locker on Sunday night, and they were picked up early Monday morning and dropped back off before lunch time on Wednesday. Clean, fast, and affordable.